The Cheese Steak Shop

$$ • American, Cheesesteaks

5524 Monterey Rd, San Jose
(408) 972-0271


Take-Out/Delivery Options


Reviews for The Cheese Steak Shop

Messed up my order and I didn't see until I got home. Now I have to drive a total of 40 minutes just to get the right order. Waste of time, gas, and money. They don't care about their customers at all. Note to owner: take care of your customers NOW instead of next time. TERRIBLE CUSTOMER SERVICE.

Terrible! Due to covid they have signs all over saying that you have to wait outside for your order. That's not usually an issue, many places are having you wait outside for your food nowadays. Little did I know it would over 20 minutes before my order would be ready. If they were backed up with orders, at least warn me beforehand! I was hungry, and my husband and baby were waiting in the car for me to get back with my food. And it was freezing outside. And an employee didn' full review
The Cheese Steak Shop always came highly recommended by my little sister and since she was feening for one of these sandwich I finally made the drive. I arrived to one person awaiting for their order and I went directly up to the register. The young gentleman stood at the window with his head down and no greeting given. I gave it a few minutes, thinking he was busy doing something before I spoke up and said "hello". Interaction with this guy was undesirable to say the least full review

More Reviews(115)


Monday 11AM - 9PM
Tuesday 11AM - 9PM
Wednesday 11AM - 9PM
Thursday 11AM - 9PM
Friday 11AM - 9PM
Saturday 11AM - 9PM
Sunday 11AM - 8PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.