El Pollo Loco
$ • Mexican, Fast Food, Chicken ShopAbout El Pollo Loco
Customers' Favorites
El Pollo Loco Reviews
Share your opinion about El Pollo Loco
They took over 30 minutes for a 3 piece meal!! Wow
Be sure to doublecheck your order. They might forget something because they are too busy talking (like my chips)
Food is always good though!
The server got mad at me for asking what they heard and that might have just been a cutoff from her mic. She was pissed at me for asking what part of the order she heard so I cancelled ordering there. I would not recommend if someone's going to get angry with me for checking what they heard. Other El Pollo locos do not do this to me. From San Jose to Walnut Creek .
Hours
| Monday | 9:30AM - 10:30PM |
| Tuesday | 9:30AM - 10:30PM |
| Wednesday | 9:30AM - 10:30PM |
| Thursday | 9:30AM - 10:30PM |
| Friday | 9:30AM - 10:30PM |
| Saturday | 9:30AM - 10:30PM |
| Sunday | 9:30AM - 10:30PM |
El Pollo Loco offers fresh and tasty food, with correct orders and polite service. The food has a consistent taste across locations, and orders are always delivered warm. While the drive-thru can be tight and claustrophobic, the location is convenient for grabbing food on the go. The ambiance is lacking, and the surrounding area can be dirty with illegal dumping. The restaurant's crew members can be inconsistent in their service, with some employees, like the middle-aged Mexican lady, having an attitude when taking orders. Despite these flaws, El Pollo Loco's food remains a highlight. Customers have praised the staff, especially Angel, for his patience and excellent customer service, even during complicated orders. The food is described as flavorful and delicious, with every dish bursting with taste, especially the chicken, which is always served hot. Some customers noted that while the flavor is amazing, some items can be dry, and adding multiple sauces enhances the meal. Overall, the restaurant offers a top-notch dining experience with good food and friendly service.