McDonald's in Hartford

“I don't normally rate fast food places, but I do really like the Brainard Road McDonald's. I always get hot, fresh food (curbside pick up), and the staff seems super friendly. I also want to cmencouragr the use of their app. They have great deals, and on Fridays, you can add free medium fries to your order. I usually eat for $6.“

“We visited this McDonald’s for the first time because we saw it had a play area — and it was a great experience!

Everything was clean, and the staff was friendly and polite. The manager even helped me when the app had a glitch, and he made sure our order went through without any issues.

Our older daughter had a blast playing. The twins are still little, but we all had a great time as a family.

Just two things that could be improved:
1. Diaper changing station – There’s no changing table in the men’s restroom and no family bathroom. In our case, my husband took our daughter, but had no way to change her, so I had to go with her into the women’s restroom. But what if I wasn’t there?
2. Ambient music volume – The background music was quite loud. Softer volume would make the space more pleasant, especially for families with babies.

Other than that, we had a great time and will definitely be back!“

“Milkshake machine was finally functioning! visited this location numerous times year round,
Always thumbs down! when it came to fulfilling my quench for the delicious soft server ice cream, the employees gave the same excuse!
My apologies machine nit running waiting on technician!
What a waste of hot summer days waiting in our automobile. Food akways seemed to be fresh due waiting on the dirty asphalt employees ignoring to maintain anther wied experience some local flimsy guys holding a hsed dunking donuts cup asking for spear change vip service lol felt like a multimillionaire walking in the golden arches...“

“Slightly bland employee experience could be a little bit better. Food came out quickly but seemed to be a little bit on the bland side too I guess overall it's an average experience it's McDonald's so you'll get with you expect“

“I mean .... it's McDonald's. You know what to expect lol. I've never had a problem at this location though. I don't think I've ever went inside but I've never had a problem with drive thru. Whether I order through the app or at the speaker they've always been nice and friendly. They could turn up the volume on that one speaker though, it's hard to hear sometimes with the traffic 😅🤷🏽‍♀️🫶🏽“

“I actually had a decent experience aside from the constant slamming of the door the employees go in and out of by the register. The food was made well and their people were kind enough. I’ll go back to using the drive-thru, but this visit was pretty good; I could tell everyone was doing their best.“