“I believe in the power of recognition and empowerment leading to great customer service. Th e Downtown Coffe Shop has always been a critical part to their business success. Empowerment and recognition is the core of our community and how we achieve outstanding customer service. Thank you Downtown Coffee Shop for the great custimer service. - Miguel Castro“
“We got a couple smoothies which were good and made with boxed mango concentrate and ice. It was a good value for the serving size. It had an old school convenience store vibe to it with really nice owners. However, the kitchen area was a little disorganized/messy and they were eating their lunch in the food prep area.“
“Stopped by today to grab a bite to eat around 100pm drive thru was active inside wasn't busy shift employee switched over and we had Pedro. He was very nice, friendly attitude and great customer service. The ambiance was very clean inside and out. He did not rush us and he made my pumpkin signature latte very well. We had an order that we needed to confirm and he was also patient with that as well. I want to say KUDOS to Pedro keep that same energy and to your boss you need more employees like Pedro great people person for your establishment. I would recommend this location. Thank you Pedro!“
“Why go to Starbucks when for almost the same price you get coffee from a local business and they include protein powder to help keep you full and energized. The caramel is my favorite. Make sure to see Emma. Always there with a smile and ready to help.“
“We had to repeat ourselves to the person working the drive-thru several times, and he still didn't get our order correct on the screen. Finally, someone else took over and heard/ got everything correct. Other than that, there were no other issues. Our drinks were properly made and donuts "fresh".“
“This place is great! It had the "mom and pop" vibes that makes you know a bakery is going to be good. Service was good. Greeted immediately when I came in and she had good recommendations for what to buy to get myself to the credit card minimum. I was in and out in under three minutes. The food here is INCREDIBLE. I had a crumb cake and it was perfect in every way. My sister had a cannoli and said it was the best she's ever had. I felt that the brownies were too thin and dry, but the flavor profile was good.“