8 Best Ice Cream Shops in West Hartford

“I recently moved to Hartford not too long ago from Manchester, and this is the best Rita’s I’ve ever ordered from. Though I’ve never been in the store myself yet, they have been super accommodating and sweet through DoorDash. The management team is very kind! If they don’t have something they will let me know as soon as I place the order. All in all, please order from them. You won’t regret it.“

“I love how organized they are weather is in person or online orders they make tour order exactly how they look and yes sometimes it be busy and you have to wait a little but they are so kind and make sure that you are satisfied with your order before you walk out the door.“

“I love coming here. My go to order is the egg and cheese wrap with peppers and onions and the vegetable wrap. The workers are all very nice, patient, and friendly. I highly recommend them. The taste is fresh, healthy, not salty or anything like that, which is very important to me. Shout out to Axa for waiting after hours for me to collect my order because I was stuck in traffic ❤️“

“Overall, Ben & Jerry’s is a great spot to stop by for a scoop of ice cream! it’s been a staple of W. Hartford Center for many years now, and I’m grateful that it’s maintained such a long-term presence. The staff are always friendly, kind, and very efficient! The price is a little steep, but so is everything in West Hartford these days.

Overall, there’s a good selection of ice cream! I consume only dairy free ice cream, and usually they will have at least 2 to 3 flavors. The selection of dairy ice cream flavors is more expansive, and they truly have something for everyone in terms of taste. Their shakes and smoothies also looked delicious as well!

Unfortunately, the line is usually extremely long in the summer. The last time I was there, in late June, the line stretched all the way out the door. There were only two employees working, and they seemed quite young. They were doing a wonderful job, but it looked like a lot to juggle. In the warmer months, it may be helpful to staff more people due to the sheer volume.

I wanted to mention something that occurred at my last visit that concerned me. The line was extremely long. The couple in front of us had two medium-large sheepdogs. The dogs were extremely anxious and nervous being in such a long line and in a small and cramped space. They were clearly not doing well. A staff member kindly asked the couple to bring the dogs outside. They were obviously not service dogs as they had no vest or badge and were clearly not trained to be calm in stressful situations. The couple then proceeded to lie and say they were service animals. The staff dropped it, but I feel that a sign may be helpful for the front door stating service animals only. It was uncomfortable to see these dogs in distress in such a small shop, they were whining and very anxious.

Just wanted to give my feedback! Keep up the good work (-:“

“I’ve only sat down to eat here once, but I’ve stopped by for their ice cream around 50 times—and that’s not an exaggeration. Every single time, it’s been consistently good. The food when I dined in was enjoyable, but the ice cream is what keeps me coming back again and again.

They always have fresh, tasty flavors, and the quality never disappoints. Whether it’s a hot summer day or I’m just in the mood for a treat, I know I can count on them for something delicious. The staff are friendly, the service is quick, and the overall experience is always pleasant.

It’s rare to find a place that stays this consistent over so many visits, but they’ve managed to do it. I’ll definitely keep coming back for more.“

“probably not no. just entering the establishment their was paper towels all over the place and every surface was sticky, got up to the counter it was well over a half hour in line grabbing our purchase for one bowl I chose the fruity pebbles roll. the quality was very good of the ice cream. behind the line it looked clean but personally I think these young folks that work their need to try and fit some lobby maintenance here and their. I know it's rough sometimes. but those kids definitely were working their butts off every associate their was friendly too. but the entry was unesthetically pleasing.“

“Milkcraft is such a fun and delicious spot for ice cream! The strawberry flavor was really good — fresh, creamy, and full of flavor. The presentation makes it extra special, and you can tell the ice cream is made with care. A perfect place to treat yourself to something unique and tasty. Highly recommend!“