8 Best Ice Cream Shops in West Hartford

“I love how organized they are weather is in person or online orders they make tour order exactly how they look and yes sometimes it be busy and you have to wait a little but they are so kind and make sure that you are satisfied with your order before you walk out the door.“

“Amazing!!! Had the best grinders that I have ever had in CT. We recently went on a field trip with CREC and they gave us grinder options from Harvey's. The sandwiches were unique and delicious. By the lack of talking on the bus, it sounded to me that everyone enjoyed their grinder.“

“Overall, Ben & Jerry’s is a great spot to stop by for a scoop of ice cream! it’s been a staple of W. Hartford Center for many years now, and I’m grateful that it’s maintained such a long-term presence. The staff are always friendly, kind, and very efficient! The price is a little steep, but so is everything in West Hartford these days.

Overall, there’s a good selection of ice cream! I consume only dairy free ice cream, and usually they will have at least 2 to 3 flavors. The selection of dairy ice cream flavors is more expansive, and they truly have something for everyone in terms of taste. Their shakes and smoothies also looked delicious as well!

Unfortunately, the line is usually extremely long in the summer. The last time I was there, in late June, the line stretched all the way out the door. There were only two employees working, and they seemed quite young. They were doing a wonderful job, but it looked like a lot to juggle. In the warmer months, it may be helpful to staff more people due to the sheer volume.

I wanted to mention something that occurred at my last visit that concerned me. The line was extremely long. The couple in front of us had two medium-large sheepdogs. The dogs were extremely anxious and nervous being in such a long line and in a small and cramped space. They were clearly not doing well. A staff member kindly asked the couple to bring the dogs outside. They were obviously not service dogs as they had no vest or badge and were clearly not trained to be calm in stressful situations. The couple then proceeded to lie and say they were service animals. The staff dropped it, but I feel that a sign may be helpful for the front door stating service animals only. It was uncomfortable to see these dogs in distress in such a small shop, they were whining and very anxious.

Just wanted to give my feedback! Keep up the good work (-:“

“This place is iconic in its old school decor and wonderful food. You cannot create the wonderful ambiance of booths here. They actually know that eggs and breakfast potatoes can be prepared differently. The wait staff is excellent and knowledgeable. Go and enjoy their breakfast served all day. Also, the ice cream is great. Pumpkin Oreo was so good.“

“Milkcraft is such a fun and delicious spot for ice cream! The strawberry flavor was really good — fresh, creamy, and full of flavor. The presentation makes it extra special, and you can tell the ice cream is made with care. A perfect place to treat yourself to something unique and tasty. Highly recommend!“

“probably not no. just entering the establishment their was paper towels all over the place and every surface was sticky, got up to the counter it was well over a half hour in line grabbing our purchase for one bowl I chose the fruity pebbles roll. the quality was very good of the ice cream. behind the line it looked clean but personally I think these young folks that work their need to try and fit some lobby maintenance here and their. I know it's rough sometimes. but those kids definitely were working their butts off every associate their was friendly too. but the entry was unesthetically pleasing.“

“Cheese fries ♥️♥️♥️, burgers are delicious too!!!“