Starbucks in West Haven

“I like this one the ppl are really nice and I get points towards stop n shop gas station. As far as quality and price.. it's super good and not super cheap but hey I'll have one while I'm shopping and it helps me not dislike shopping so much.“

“I have worked in customer service for 15 years. I have always said, “ If everyone was required to work a customer service job, even for only a week, this world would be a better place”. It’s hard, draining, and exhausting.. mentally and physically. Plain and simple.

Some people refer to it as “blood money” meaning it’s hard earned, with sweat and tears.

I moved to West Haven 4 years ago and go to this store with my pups almost 3-4 times a week. Yes, I drink a lot of coffee. Lol.

Businesses like this, turn over rate is very high… mainly because no one wants to work anymore and it’s hard to find GOOD Workers. I can whole heartedly say however, over the years certain staff have stuck out which would be Rose, Tyler, and Carlos (cool green hair).

Rose.. my girl! You are always is in good spirits and have a smile on her face. When I go with my pups, it’s not just “Hi, what can I get you?” it’s Hi Alexa, how are you? how are the dogs? how are things? I will pull up to the drive through and you it’s me, just going off my voice. This place is always slammed, but your customer service is never short of the upmost best, and memorable. Miya, Simba, and I appreciate you! and the pup cups!

Carlos, I remember going to the Milford store one day and the few customers infront of me were miserable, condescending, and demanding… for no reason. I remember saying how I liked your cool hair color and then commended you for how patient you were. Honestly, blew my socks off. Today when seeing you again I said, “Wow, you’re still with this company?” it’s been a while now, good for you.. and you responded with, “If I am being honest… I just love what I do. I love the art and craft in what goes behind being a Barista, and enjoy interacting with the public”. The thing is, I already knew this just from the opportunity of witnessing your work ethic as a frequent customer.

Lastly, Tyler!!! THE OG!!!! I can recall during finals week this past Winter.. I visited WestHaven Starbs every day.. twice a day…morning & night… and every time Tyler was working. On that Sunday that week I said, “Dude, have you heard of a day off?” He laughed, and then said a bunch of call outs happened and morally, couldn’t leave the store and staff short handed to struggle. I wanted to throw his apron and work for him but Tyler and I both it would have been like having Hellen Keller working. Anyways, that same night when they were literally closing.. my battery was dead… and It was also snowing and -10 degrees. MY POINT IS.. Tyler.. you could have just closed up shop, got in your car, and went home. But because of the good person you are, you helped me to get my car battery jumped, and stuck around standing out in the freezing cold so I wasn’t alone and stranded with a dead phone AND stayed an HOUR past your shift. Just to help me and I am just a customer. Truthfully, it is one of the nicest things anyone has ever done for me.

Your professionalism, customer service, kindness, and hard work speaks volumes and deserves recognition. These qualities often go unrecognized… and deserve credit when it’s due. I want this company to realize how lucky they are to have you.“