38 Best Italian Restaurants in Wilmington

The Quoin Restaurant Italian • $$$
Left Side, 519 N Market St, Wilmington

Customers` Favorites

Grilled Branzino Filet Oven-Roasted Fennel Citrus Basil
Potato Quoins Herb Creme Fraiche Dill
Pappardelle Pasta with Lamb
Maryland Blue Crab Crostini
Fettuccine with Scallops
Quoine Potato Croquettes
Marinated Summer Salad
Grilled Spring Onions
Sticky Toffee Pudding
Confit Pork Shank

“Our stay here has been absolutely fantastic. The front desk attendant and valets guys are amazing. The staff has gone above and beyond to meet all of our needs.“

4.4 Superb133 Reviews
Scalessa's Italian • $$
1836 N Lincoln St, Wilmington

Customers` Favorites

Grandma's Sunday Gravy and Rigatoni with Pork Butt and Sweet Sausage Our Meat Sauce
Villa Salad with Homemade Russian Style Dressing Shrimp Bacon Egg and Tomato
Chicken Parmigiana with Fresh Mozzarella and Basil
Cheese Gnocchi with Homemade Sauce
Spaghetti and Meatballs
Chicken Cutlet Downtown
Broccoli Rabe Appetizer
Chocolate Butter Cake
Four Cheese Gnocchi
Meatball Parmigiana

“We really enjoy the Porkette with Broccoli Rabe, long hots, and sharp provolone; it’s absolutely delicious. My husband tried the chicken parm sandwich this time, and it was also fantastic. If we lived nearby, this would be a regular spot for us. I highly recommend it!“

4.8 Superb131 Reviews
Bardea Food & Drink Italian • $$$
620 N Market St, Wilmington

Customers` Favorites

Beef Skewer with Hummus
Artisanal Cheese Plate
Nonna’S Meatballs
Upside Down Pizza
Rohan Duck Breast
Burrata Pop Tart
Dayboat Scallops
Ricotta Gnocchi
Margarita Pizza
Tiramisu Eclair

“The small plates were delicious and beautiful, nice atmosphere and Maria our server was outstanding. It was a very enjoyable dinner and they made my husband's birthday special.“

4.4 Superb770 Reviews
Capers & Lemons Italian • $$
301 Little Falls Dr, Wilmington

Customers` Favorites

Chocolate Chip Skillet Cookie
Romano Crusted Chicken
Truffle Garlic Bread
Spaghetti Bolognese
Rigatoni Bolognese
Mafalde Puttanesca
Linguine with Clams
Grilled Artichokes
Cheese Tortellini
Stuffed Meatballs

“The staff was so amazing. There ability to recall the menu and make suggestions for me was nice/helpful. We were celebrating my friends birthday and they brought out a nice cake and candle. Loved the atmosphere, the food was delicious, and desserts were out of this world tasty.“

4.4 Superb536 Reviews
Vincente's Restaurant Italian • $$
5914 Kirkwood Hwy, Wilmington

Customers` Favorites

Banana Foster w Cheese Cake
Bananas Foster Cheesecake
Table Side Ceasar Salad
Caesar Salad Tableside
Veal Jr Piccata Casino
Flounder Ala Vincente
Five Star Crab Cakes
House Ceaser Salad
Rock Fish Au Poivre
Chicken Marsala

“Thank you obviously for a great meal but also for the special accommodations you made for my mom. You all made her feel more than welcome! Thank you. Margaret Woodock xo“

4.4 Superb312 Reviews
Bardea Steak Steak House
608 N Market St, Wilmington

Customers` Favorites

The Butchers Feast a Steak Tasting
House Cured Charcuterie
Oysters on a Half Shell
Chef’S Tasting Menu
Little Chocolate Cake
Washugyu Strip 20oz
Piedmontese Filet
Australian Wagyu
Bananas Foster
Elk Meatballs

“Outstanding foor and service. Unique menu that is full of delicious surprises. Not one thing disappointed.“

4.3 Superb571 Reviews
Mrs. Robino's Restaurant Italian • $
520 N Union St, Wilmington

Customers` Favorites

Cheese Ravioli and Meatballs Nice Glass of Wine
Chicken Parmigiana Alfredo
Chopped Antipasto Salad
Cannelloni Florentine
Italian Wedding Soup
Eggplant Parmigiana
House Made Sangria
Homemade Spaghetti
Chicken Josephine
Chicken Parmesan

“I have been going there from the age of 3 or 2 ye,s Old..."PNM thanks. I miss the food. I live in the middle west now.“

4.4 Superb159 Reviews
Cafe Napoli Italian • $$
4391 Kirkwood Hwy, Wilmington

Customers` Favorites

Chicken Alfredo with Vegetables and Shrimp and Scallops with Linguini
Napoli's Famous Chicken Parmigiana
Jerk Chicken Pizza
Philly Cheese Steak
Chopped Antipasto
Seafood Pescatore
Antipasto Salad
Gnocchi Pesto
Garlic Knots
Crab Bisque

“On 9/4/25, I ordered the Chicken Parm. It was a very large portion, and I had enough for two meals at home.“

4.4 Superb135 Reviews
Piccolina Toscana Italian • $$
1412 N Dupont St, Wilmington

Customers` Favorites

Mushroom Risotto with Cinghiale Wild Boar
Braised Beef Short Rib Sandwich
Fresh Fruit Salad Serves 12
Braised All Day Short Rib
Brunch Lobster Bisque
Ravioli Alla Brasata
Pan Seared Scallops
Di Parma Pizzetta
Grilled Avocado
Calamari Fritti

“😀We went there last night and it was AMAZING , food ,service ,selection , . Outstanding . Dan Is on firer & paying great attention to his food & guest . Once again one of the best in Wilmington .“

4.3 Superb267 Reviews
Gaudiello's Italian Hoagies Italian • $
29A Trolley Square, Wilmington

Customers` Favorites

Cold Corned Beef Special with Coleslaw Swiss Cheese Homemade Thousand Island on Marble Rye
Cold Corned Beef with Coleslaw Swiss Cheese Homemade Thousand Island on Marble Rye
Italian Submarine Sandwich
Special Italian Sandwich
Chicken Steak Florentine
Cheese Steak Sandwich
Philly Cheese Steak
Corned Beef Sandwich
Roast Beef Sandwich
Italian Hoagie

“Great experience, excellent food, and the staff were very friendly. The owner also spent a few minutes speaking to us. A really nice guy. Awesome all the way around!!! ⭐️⭐️⭐️⭐️⭐️“

4.5 Superb55 Reviews
Bernie's the Original Italian Water Ice Pizza • $
1701 W 8th St, Wilmington

“BEST WATER ICE IN DELAWARE and Pizza Perfect!!! We love you Bernie...The Wise Family💕“

4.6 Superb41 Reviews
Cafe Mezzanotte Italian • $$
W 11th st &, Tatnall St, Wilmington

Customers` Favorites

Spaghetti Carbonara
Fettuccine Bolognese
Chicken Parmigiana
Lobster Ravioli
Gnocchi Sorrento
Choco Lava Cake
Pizza Piccante
Fried Calamari
Rack of Lamb
Bread Basket

“Service and food were absolutely amazing! I can't wait to go back!“

4.3 Superb125 Reviews
Vincenza & Margherita Italian American Bistro Italian • $$
1717 Marsh Rd, Wilmington

Customers` Favorites

Vino Bianco Clams \u0026 Sausage
Pecorino Pere E Noci Salad
16 Inch - Cheese Pizza
Famous Sicilian Pizza
Pear and Walnut Salad
Calamari Fritti V&M
Traditional Caesar
Chicken Parmigiano
Gnocchi Bolognese
Meat Lovers Pizza

“Absolutely love V&M's. Their Margarita pizza reminds me of fresh pizza in Italy. Lovely people who always greet you with a smile! One of our favorite places to dine in and take out!“

4.3 Superb115 Reviews
Ristorante Attilio Italian • $
1900 Lancaster Ave, Wilmington

Customers` Favorites

Cheese Ravioli Marinara Mushroom Sauce
Chicken Parmigiana with Ravioli
Cheese Ravioli Lunch
Chopped Antipasto
Veal Parmigiana
Marinara Sauce
Stuffed Shells
Broccoli Rabe
Wedding Soup
Meat Sauce

“As always a traditional delicious Italian meal.“

4.4 Superb36 Reviews
La Fia Bistro Bistros • $$$
421 N Market St, Wilmington

Customers` Favorites

Ricotta and Cauliflower Ravioli
Grilled Spanish Octopus
Artisanal Cheese Plate
Crispy Duck Leg Confit
Salted Caramel Pudding
Butterscotch Pudding
Squid Ink Spaghetti
Charcuterie Board
Small Plates
Duck Breast

“Duck leg and beignets were excellent. Flavor and textures were amazing. Strip steak was perfectly cooked. Radiatori was flavorful and brisket was so tender and perfectly executed. Beautiful experience start to finish. I'm from Virginia and was in town for a show. Would definitely try to find another reason to come back to DE just to dine here. Stellar service at the bar.“

4.7 Superb397 Reviews
Cuzino's Family Kitchen Italian • $
2070 Naamans Rd, Wilmington

Customers` Favorites

Small Meatball Parm Sub
Cheesesteak Pizza Rolls
Chicken Tender Platter
Meat Supreme Pizza
Fettuccine Aurora
Marinara Sauce
Cheeseburger

“Update: We have lived here nearly a year and this is still our go-to place. My oldest daughter is now vegan and they custom make her vegan breadsticks. Love these guys! We order from here usually once per week. Their plain pizza is classic. I think they put cinnamon in their crust—there is something special. It’s the only pizza that all of my kids like. Win! Oh, and the guy that answers the phone and does the register is always so nice! Highly recommend!“

4.3 Superb24 Reviews
Cafe Riviera Italian • $
4737 Concord Pike # 340, Wilmington

Customers` Favorites

Chicken Francese and Tour of Italy Pasta
Pepperoni and Mushroom Pizza
Fried Calamari Sauce & Lemon
Veal Cutlet Parmesan Grinder
House Tossed Garden Salad
Slice of Pepperoni Pizza
Spaghetti with Meatballs
Pizza Santa Margherita
Tortellini Alfredo
Pizza by the Slice

“First and foremost yes it’s inside of what seems to be a dieing mall. But to get to the point there is basically more food spots in the mall then actual interesting stores in my opinion so I went there to eat because I hadn’t had food yet. With that being said I kept walking almost to the end of the mall by where sears was and there it was. I have to say the place is great from service to food everything was amazing! If I was more local I would definitely stop in often. Our server was super friendly and outgoing she had no issue getting us anything that was needed she even took a soup back that I didn’t like without any hesitation or attitude that most other places would not do. The food was great the place was clean bar options were great like I said I have not 1 complaint . Picture was from the complimentary bread they give , and a special of the lobster/crab and shrimp ravioli . We also got the chicken parm sandwich so cheesy and the special steak which was pretty loaded! Crinkle cut fries with cheese were also great! Unfortunately didn’t take pics of the other stuff but if you like Italian food do not hesistate to stop by!!!“

4.4 Superb14 Reviews
Taverna Rustic Italian Wilmington Italian • $$
3549 Silverside Rd, Wilmington

Customers` Favorites

Baked Rigatoni with Meatballs
Garlic Bread with Cheese
Parmesan Garlic Fries
Coal Fired Flatbread
Truffle Garlic Bread
Rustic Italian Bread
Grilled Artichokes
Chicken Parmesan
Taverna Antipasto
Beef and Risotto

“We visited last night. We were greeted right away. The service was so good. I had Shells Aurora. Simply amazing. Pasta and chicken was cooked perfectly. My boyfriend didn't see chicken marsala on the menu. only chicken parmesan.He asked and they made him the chicken marsala. So good too. We ordered wine. I had the Cabernet and he had the Pino Noir .Both wines were rich and savory. Very tasty. The floor manager even came up to make sure we were happy. That was very nice. we received the check and the server boxed up our food for us. The check really was not expensive. I paid and gave a 25% tip. I normally don't care either way with itailian resteraunts but this place was so nice. Rustic and warm atmosphere, pleasant staff, and amazing food. Will visit again for sure.“

4.1 Good260 Reviews
Valle Cucina Italian • $$
4752 Limestone Rd, Wilmington

Customers` Favorites

Penne Pasta with Chicken in a Blush Sauce
Seafood Pasta with Tomato Sauce
Spaghetti Bolognese
Shrimp & Crab Diablo
Meatball Parmigiana
Large Cheese Pizza
Veal Parmigiana
Clams Italiano
Meatball Boli
Tossed Salad

“Excellent service and delicious food at reasonable price for the quality.“

4.1 Good228 Reviews
Cafe Verdi Italian • $
12A Trolley Square, Wilmington

Customers` Favorites

Sicilian Special Combo Pizza
Chopped Antipasto Italiano
Baked Ziti & Ceasar Salad
Sicilian Cheese Pizza
Spaghetti & Meatballs
Italian Wedding Soup
Eggplant Parmigiana
Shrimp Al Granchio
Chicken Parmigiana
Mozzarella Sticks

“Five of us had lunch at Cafe Verdi today. I only wish we had discovered it sooner! Between us we had four different pasta dishes and 1 salmon burger. Everything was excellent- fresh, nicely presented, and delicious! The family restaurant feel, the lovely music, and the people on staff made for a most enjoyable and memorable afternoon! We will definitely return- thank you, Sylvio!“

4 Good40 Reviews
Grotto Pizza Italian • $
1819 Pennsylvania Ave, Wilmington

Customers` Favorites

Grotto's Signature Antipasto
Build Your Own Pizza
Small Antipasto
Gelato Flavors
Boneless Wings
Broccoli Bites
Chicken Wings
Beach Fries
Mama Grotto
Cheesesteak

“My Husband and I just got the Bianca pizza. Everything else there doesn't taste good(reg pizza, fries) This location was our first date over 27 years ago. We will never stop coming here. As with all food places, prices are way too high.“

4 Good70 Reviews
Rocco Italian Grill & Sports Bar Italian • $$
701 N Union St, Wilmington

Customers` Favorites

Philadelphia Cheesesteak Pizza
Fried Stromboli with Sausage
Gamberi Pizza with Shrimp
Large Pepperoni Pizza Pie
Cheese Steak Egg Rolls
Crab Diablo Pizza
Crab Diablo Soup
Margherita Pizza
Chicken Marsala
Chesapeake Fries

“Order anything with the garlic bread and amp up your gastronomic experience to epic proportions. Lauren has that way of scanning the bar/restaurant for a refill, making sure everything is cool, or the check. It’s not loud so you can converse with friends-and new friends! Community vibe. Oh, and did I mention the garlic bread?“

4 Good75 Reviews
Cafe Sitaly Italian • $
1710 Naamans Rd, Wilmington

Customers` Favorites

Garlic Knots and Roasted Peppers
Mediterranean Salad with Chicken
Greek Salad with Grilled Chicken
Jumbo Shrimp Scampi with Pasta
Cheese Tortellini Alfredo
Spaghetti and Meatballs
Crispino Grandma Pizza
Chicken Caesar Salad
Sicilian Plain Pizza
Chicken Cacciatore

“I love everything I ordered. I highly recommend Cafe Sitaly. Even when I have to wait, it's worth my time. It's Delicious 😋🤤“

4 Good87 Reviews
Little Vinnie's Pizza & Pasta Italian • $
1706 Faulkland Rd, Wilmington

Customers` Favorites

Garlic Bread Cheesesteak Sandwich
Clams and Linguine Clam Sauce
Crab and Shrimp Alfredo Pasta
Garlic Bread Cheese Steak
Slice of Pizza Hawaii
Cheese Steak Sandwich
Real Veal Parmigiana
Cheesesteak Egg Rolls
Philly Cheese Steak
Chicken Alla Vinnie

“I really enjoyed the grilled chicken salad because it had a lot of veggies and wasn't just lettuce. I also really enjoy getting the penne with meatballs in blush sauce because the dish is so full of flavor.“

3.9 Good128 Reviews
Cafe Valentina Italian • $
1323 McKennans Church Rd, Wilmington

Customers` Favorites

Sausage Peppers & Onions with Sauce and Cheese
Chicken Parmigiana with Side of Spaghetti
Calamari and Clams in White Garlic Sauce
Valentina's Special Pizza
Our Famous Garlic Rolls
Mixed Vegetable Medley
Jumbo Lump Crab Cakes
Chicken Cheese Steak
Plain Cheese Pizza 16
White Garlic Pizza

“We have loved enjoying the delicious food at Cafe Valentina. We have been coming here for more 15 years. We feel like we are dining at one of the finest restaurants in Italy. We were missing Fortuna and Giuseppe for the past six months but finally tonight we had the pleasure to see them at the restaurant. Everyone should come here and enjoy their delicious food. It is real Italian food and they have good prices.“

3.7 Good56 Reviews
Dom's NY Style Pizzeria Pizza • $
218 W Market St, Wilmington

Customers` Favorites

Chicken Bacon Cheddar & Ranch Pizza
Some of the Pizzas Offered
Antipasto Salad Chopped
Italian Sausage Pizza
Buffalo Chicken Pizza
Pepperoni Pizza Slice
Large Pepperoni Pizza
Real Turkey Sandwich
Dom's Dough Delights
Meat Supreme Pizza

“being a transplant from nj 25 years i finally found authentic pizza and to my surprise a panzerotti..5 star“

4.5 Superb82 Reviews
Mazzellas Italian Restaurant Pizza • $
Recommended
729 Philadelphia Pike, Wilmington

Customers` Favorites

Chicken Parmigiana with a Side of Spaghetti
Chicken Parmigiana with Side of Spaghetti
Calzone or Stromboli with One Ingredient
Spaghetti or Penne with Meatballs
Buffalo or BBQ Wings
Chicken Parmesan
Penne Arrabiata
Penne Primavera
Antipasto Salad
Lobster Ravioli

“Never had a bad meal! Pizza is great and the Italian dishes are always delicious no matter what I’ve tried. Always leave with enough for one or even two more meals!“

4.4 Superb89 Reviews
PrimoHoagies Sandwich Shop • $
3616 Kirkwood Hwy G, Wilmington

Customers` Favorites

Italian Hoagie Diablo
Roast Beef Schwartzie
Submarine Sandwich
Roast Beef Diablo
Italian Diablo
Italian Tuna
Old Italian
Pulled Pork

“Purchased an Italian Diablo & some potato salad. Both were very good. I have been having a little trouble finding a convenient nearby sub shop, gave Primo a try and it worked out well. I really appreciate the ability to order & pay on line. You can request a pick up time when ordering which is also very convenient.“

4.1 Good32 Reviews
Italiano's pizza and wings, and fried chicken Pizza • $
800 W 4th St #302, Wilmington

Customers` Favorites

Pepperoni and Sausage Pizza
Shrimp over Rice Platter
Large Pepperoni Pizza
Large 2-Topping Pizza
2 Slice Cheese Pizza
Hot Wing Zings
Cheese Fries
Buffalo Wings
Cheesesteaks
With Fries

“love them best hot wings ❤️“

4 Good29 Reviews
Yatz’s Subs & Steaks Italian • $
626 N Union St, Wilmington

Customers` Favorites

Chicken Cheese
Cheese Steak
Onion Rings
Burger Sub
Turkey

“Yatz's is the BEST. Definitely in the top 3 of Delaware. The Ladies who create those delicious mouth watering subs are tremendously nice and very kind. The best part for me are the Tomatoes that Yatz's uses. I do not know where they get it from but when its laid on that turkey sub with a bag of chips and a cold one from their great juice selection....food ambiance at its finest. I usually pay for extra tomatoes!! Oh and the water ice in summertime, salud...“

4 Good33 Reviews
ITALIANO’S Wings and pizza Pizza • $
2219 Washington St, Wilmington

Customers` Favorites

Chicken Fingers
Fried Chicken
Cheese Fries
Wings
Pizza

“love them best hot wings ❤️“

3.8 Good24 Reviews
Gallery Pizza Pizza • $
1622 W Newport Pike, Wilmington

Customers` Favorites

White Vegetable Pizza
Meatball Parmigiana
Plain Cheese Pizza
Chicken Parmigiana
Pepperoni Pizza
Cheese Steak

“We ordered a cheese pizza with half roasted peppers . We also ordered fries . The food came out hot . The pizza was delicious and the peppers were cooked very nicely . The waitress was kind and very down to earth . We will eat there again“

3.8 Good28 Reviews
Cuzino's Family Kitchen Pizza • $
4553 Kirkwood Hwy, Wilmington

Customers` Favorites

Pasta with Garlic and Oil
Cuzino's Pizza Rolls
Cheese Steak Bowl
Italian Fries
Caprese Pizza
French Fries
Onion Rings
Small Pizza
Power Bowl
Mega Fries

“A little on the pricey side but all in all a good visit. Ordered the premade pizza (Chicken Alfredo/Cheese Steak). Not great. To be fair, it was end of night, regardless these should have been $1 slices on principle. Real Mozz Sticks, if you have read 1 of my many reviews this is a +. Marinara was tasty & had some seasoning. Cheeseburger Sub was heavy, toasted which was fine but the lettuce was ehhhh… The hot items were piping hot!!! The food was done in under 10 mins, the counter guy was good & … this is the first pizza place that gave me napkins. The little things count!!!“

3.8 Good34 Reviews
Seasons Pizza Pizza • $
3901 Concord Pike, Wilmington

Customers` Favorites

Pepperoni Pizza Slice
Mango Habanero Wings
South Philly Steak
Gluten Free Pizza
Pineapple Pizza
Buffalo Chicken
Mushroom Pizza
Cheese Pizza
Seaso Bites
Breadsticks

“Seasons is a local chain of restaurants serving pizza and other Italian favorites in a crowded market. Overall, I enjoyed the offerings Seasons served though I do have a couple critiques as well.
This particular location is in the Talleyville area of New Castle county just north of Wilmington right on US 202 (Concord Pike) and is pretty easy to find. Plenty of parking as well. The atmosphere is what you'd expect, nice and clean and very contemporary. If you're expecting a rustic Italian family restaurant, this might not be your go-to but it is clean and generally spacious.
I went early on a Friday evening and it wasn't too crowded though there were at least several tables with customers so it wasn't empty. The service was good as well with the server providing a good turnaround on refills or whatever I needed. The server was also polite and did well answering any questions I had.
Being a Lenten Friday, I had to be a little creative with what I ordered for my main, which I went with a small pizza with a couple vegetables (tomato and spinach if I recall). The crust was nice and crispy and was slightly thinner than a Philly/NY-style crust but not quite Tavern/STL-style thin. Since it was crispy you couldn't quite fold it though, but I was nice and fresh. The sauce and vegetables also tasted good and overall I enjoyed the pizza. I also liked that they had herbs available to garnish your pizza with, which I have been doing more frequently with my pizza slices. The mozzarella sticks though were good, but were not quite to my liking, though. They were fresh and warm and had a crispy outside, but the cheese wasn't as stringy or gooey as I prefer. The sauce was good and worked well with the mozzarella sticks.
As they have a wide selection of dishes on their menu, I would like to come back and give them another try and see if there are other items on the menu I would enjoy. I definitely hope the service I will get next time is at least as good as my first visit.“

3.7 Good50 Reviews
Pat's Pizza & Bistro Concord Pike Pizza • $
4231 Concord Pike, Wilmington

Customers` Favorites

Pizza and Truffle Fries
Pepperoni Pizza Slice
Mediterranean Salad
Italian Pasta Trio
Chicken Wings
Waffle Fries
Sandwich
Sliders
Wrap

“Thank you to Carlos & Pat’s Pizza for donating 15 pizzas to PS DuPont’s 8th grade formal! Your generosity is greatly appreciated!“

3.5 Good33 Reviews
Seasons Pizza Pizza • $
1524 Philadelphia Pike, Wilmington

Customers` Favorites

Pepperoni and Mushroom
Cheese Pizza Slice
Cheese Steak
Seaso Bites
Wings
Other
Fries

“Stopped in for lunch one afternoon. I got a slice and side salad lunch combo. It was a decent meal, although Seasons has never been my favorite for pizza, I do enjoy other things from their menu. I really enjoyed the salad, it was very fresh. The service was great and the place was clean.“

3.3 Good24 Reviews
Pizza Hut Pizza • $
1241 Fort Street, Wyandotte

Customers` Favorites

Pepperoni Lovers Melt
Cheese Steak Melt
Traditional Wings
Pepperoni Pizza
Breadsticks

“I have not had pizza hut in ages, but wanted to check them out since they still had heart shaped pizza’s throug the 17th. Pizza looked great and cooked perfectly, just wasn’t quite as flavorful as I recall? Breadsticks were still the same and delicious. I would come back.“

3.1 Average61 Reviews
Seasons Pizza Pizza • $
4723 Kirkwood Hwy, Wilmington

Customers` Favorites

Cheese Ravioli with Meat Sauce
Chicago Style Stromboli
Mediterranean Pizza
Chicken Parmigiana
Antipasto Salad
Seaso Bites
Italian
Fries
Wings
Other

“Management is the issue at this location. Three issues. They don't honor their military discount consistently. I have the receipt to prove that they applied the military discount to the desserts on our bill at the end of April (attached). A month later, they tried to not honor the military discount on the desserts. I had to request multiple times that they honor it to get them to do the right thing in the end with too much effort needed on my part. Bill charges don't match the menu. I noticed that their billing system didn't match their new menu on my end of April visit. I in fact confirmed that I was provided the new menu for the record to be sure that I wasn't looking at an older version of the menu. The server, Nina, was great to help me get it resolved at least for that April visit. I was able to get management to modify the prices of the desserts on our bill for this April visit. The bigger issue though is that they had a full month until our next visit to have their billing system match the new menu prices. You can't make this stuff up! They in fact didn't make the necessary changes in their billing system confirmed via interaction with their staff. Our server confirmed that the billing system wasn't modified to match the menu at least with regards to the desserts that we ordered. Both servers further confirmed that manual changes needed to be made to get our bill to reflect the right charges for our desserts. A very disrespectful assumption was made by management when she stated the following to me ... something like I can't believe people come out to restaurants without the ability to pay their bill. That was in fact the gist of her statement to me as I'm paraphrasing but know what she meant. That was not the case for my scenario and a very disrespectful thing to say to any customer. I happen to have an 830 credit score per one of the credit bureaus for good reason. I'm only indicating this not to brag but to defend my reputation for such an inappropriate statement made to me. I consistently pay my obligations and on time. They made that statement to the wrong customer as they've earned this detailed negative review. I simply told them that I would only pay the amount of the bill that we in fact legitimately owed. She didn't like that in this case. My opinion is that she automatically assumed that my request for them to honor the military discount that they state that they offer and should honor as promised was taken as if I didn't have the money to pay my bill. I also legitimately contested their up charge for the french fries that I was offered as a choice with my Italian sub lunch special item. Their lunch special menu sheet indicates at the bottom, "Extra Charges for Additions". While in fairness to the restaurant, menu item #8 for the sub lunch special indicates with chips and doesn't indicate with chips or fries, they need to do better by making it more clear as I didn't have an addition to my order since I wasn't delivered the chips with this particular meal. I was provided the fries instead of the chips. If they want to charge more for certain substitutions (if they even want to offer substitutions), they then need to make it clear on the lunch special menu what that up charge is in those cases. That's their choice whether to offer substitutions. If they're not going to allow for substitutions, they need to indicate that in writing on their lunch special menu as well. In the end, they did credit my bill for my May visit with a dollar amount acceptable which seemed to include the up charge being waived for my lunch special. The main issue is that it took far too much effort to get them to do the right thing. They have lost my business forever. I did in fact offer to pay the up charge for the sub lunch special item shortly before being provided my updated bill. I did this to give them the benefit of the doubt being a fair minded guy due to their #8 sub menu item only listing chips and not chips or frie“

3.1 Average87 Reviews

You May Also Like