Firehouse Subs
$ • Sandwich Shops, Fast FoodAbout Firehouse Subs
Customers' Favorites
Pepperoni Pizza Meatball Sub
Firehouse Steak & Cheese
Turkey Bacon Ranch Large
Free Birthday Sandwich
Hook & Ladder Sub
New York Steamer
Club on a Sub
Engineer
Italian
Firehouse Subs Reviews
219 ratings
Share your opinion about Firehouse Subs
Perfect subs, very friendly crew and very clean!
Friendly crew, clean store and lived the new subs!
I have been to this location several times and recently a worker named TJ helped me resolve an Uber Eats order that had an ingredient I cannot have due to dietary restrictions. He was very friendly and offered to remake the item, without making me feel like I was a bother. I wanted to let management know he is a great representation for your store.
Hours
| Monday | 10AM - 10PM |
| Tuesday | 10AM - 10PM |
| Wednesday | 10AM - 10PM |
| Thursday | 10AM - 10PM |
| Friday | 10AM - 10PM |
| Saturday | 10AM - 10PM |
| Sunday | 10AM - 10PM |
Firehouse Subs is a restaurant that offers a variety of sandwiches, including the popular sub called Jags, which is sometimes unavailable. Customers appreciate the friendly greeting, professionalism, and especially the quality of the food. Staff members like BJ, Shay, Lamar, and TJ are often praised for their excellent service and making the dining experience enjoyable. The general manager at one location is noted for caring about customers and ensuring satisfaction, often checking on guests personally.
However, not all experiences are perfect. Some reviews mention issues with ordering through computer monitors, with staff displaying attitude problems and not offering help. One reviewer recounted a negative experience where a manager was sweeping vigorously around food, which they found unprofessional and disgusting, leading them to leave and seek another place. Another customer had a problem with the app not working properly but was quickly taken care of by the manager, Nathan, who made sure their order was fulfilled.
Overall, the best location seems to be the one on 9825 San Jose Blvd, where staff like TJ and EJ consistently provide great service. Many customers feel confident in the quality of the food and the attentive staff at this location, making it their preferred choice.