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“Was easily provided the best service here that exceeded the poorly rated Hamilton location.
Romondo did everything possible to ensure I got my order in a small waiting time of 3 mins he was also very attentive and calm by knowing exactly how to handle offer app orders.
I'm ecstatic I didn't have to explain myself over and over like at the other location.“
“Was there at about 1:30pm this past Wed. Only a couple of other people were there at the time. All the employees had smiles on their faces and very pleasant. Got food very quickly and was exactly what we ordered. Restaurant was very clean. So pleased that we got a couple of Frostys to go. Only complaint was that music was very loud.“
“Phenomenal service!
I came in on a Saturday afternoon with two special needs deaf friends. We were immediately greeted by the front counter attendant. She was gracious and sweet. The young lady working the window promptly brought us a laminated menu for the Deaf friends to use as a visual aid. Food was hot and fresh and delicious! The friends of mine aren’t able to get out much. Little things like this adds so much to their experience. In fact the entire staff was awesome. Truly a team. Thank you all!
Carter, Steven & Abdiel 🤟🏼“
“They provide convenient service. I especially like their great quality, salty fries. Their small burger is good. I appreciate and like their Doublestack which has good flavor with cheese, ketchup, mustard, pickle, and onion. Their medium fry is a great side. I appreciate plenty of ketchup for the fries and to dip the burger.
🍔 🥔 🍅“
“Used drive thru during lunch hours.Workers were very busy, however they kept letting me know they would be with me. Workers were performing multiple jobs due to personal coverage.Even with staff shortage and it being at lunch, service was relatively fast.My order was correct and the food was perfect.Great job!Steve Brown“
“I want to start by saying fast food restaurants have been garbage since Covid. I have four children and sometimes it’s too much to cook dinner so I try to find the quickest route and sometimes that’s fast food. Usually don’t go to the Wendy’s and I decided on it tonight when I pull up, the only two workers are sitting outside on a cigarette break, which is well-deserved. This made me nervous because I didn’t want to frustrate anyone for being the only car in line. I pulled up to the speaker and knew it was going to be great from the second I heard her tone of voice. This night crew was so Kind and pleasant to speak with, that’s so hard to come across. And get this you guys the food was hot. I couldn’t ask for more after a long, stressful day. Are you other Fast food joints you need to get some training off of this place!!!“
“The new salted caramel Frosty is amazing! This location is pretty good, but sometimes the drive-thru can get backed up pretty far. It's not unusual to wait a long time at this particular location. That can vary depending on what time of day you go. Definitely not the worst Wendy's I've ever been to. The manager was very helpful and prompt and resolving a small issue I had at checkout.
Vegetarian options: They have salads that you can get without meat and the baked potato is always great.“
“Definitely a bit of waiting time at 10:30pm, but patience paid off very well , best tasting Wendy's meals, only 2 employees where on site, very professional even thoe i heard some customers been rude. Who ever was on the 4th of july, THANK U!“
“I'm ONLY rating this Wendy's with 4 stars because of this one particular young lady that was the most kind hearted fast food employee I've ever been face to face with. Otherwise, I would rate it zero starts if it was an option and if she wasn't there.
So, hear me out guys.. this is what happened.“
“It's a pleasure to go into a familiar establishment and find that away from home the people have great attitudes, even when mistakes are made. The food was good and hot. The service was quick. Even the other patrons that came in enjoyed the young lady taking orders.“
“I can't lie, I was afraid that my order would be cold and I was immediately aggravated that there was a HOLE in the middle of the area leading up to the microphone where orders are placed!
To my surprise, my food was fresh to include the hot and delicious fries and the young lady that took the order and gave me my meals, was polite, and she DID NOT FORGET to place my plastic ware in my bag! Thanks ☺️“
“My husband and I placed a mobile order and went through the drive thru. I got a chocolate frosty but unfortunately they were all out. The assistant manager was very accommodating and personable. He gave us a note to come back at a later date and get one then. Thank you Eric so much for being understanding and helping us! You are a credit to your team.“
“This wendys has been really spotty for the first part of this year. But here recently they seem to have really changed up, my food is always hot, ive gotten the same lady taking my order and she is always awesome. I didn’t ask their names but, a middle aged man and woman. Both with alot of tattoos?? have made my recent visits exceptional.“
“I have to say this Wendy’s has always been disappointing but it’s the only one near my home. Today I give them 5 stars. Everything was excellent. Normally there would be an issue with something from the service or the food but thanks to the manager Kera, I might return to being a regular customer again. The hamburgers were fresh, not old and didn’t mind the mayo. Fries hot and good just like the nuggets. I give this entire crew a thank you for providing great service, fresh food and I hope service will continue to this great from now on“
“This is by far the best Wendy's I've ever been 2 even tho there were only 3 ladys working they were crushing it they all need raises & V she was awsum she was polite helpful & just all round great customer service I asked for a few extra crackers for my Chilli bc my baby always steals em & she hooked it up the frostys where filled fully great experience i will be back next trip to Jax“
“I arrived in the drive thru and I was deciding what I wanted. Then I made my order of a #2 just the sandwich. Came around to the window and another lady came out of the lobby area saying she was waiting for her food for 10min and the manager said don't let these people start with me today. So they exchanged words, she then gave me my sandwich and I checked it. It was not fresh and I asked for a refund. The manager came to the counter and gave me cash and stated these people are getting on my nerves. I took my money and politely left. That service was terrible.“
“The place was clean, with clean bathrooms that were stocked well. Most of the food was hot and fresh, but some of the chicken nuggets were room temp. The staff was very kind and professional.
Parking: Lots of free on site parking.
Kid-friendliness: Children are more than welcome. Family establishment.
Wheelchair accessibility: Wheelchair access available.“
“On our way out of town, we decided to grab a quick meal from Wendy's. We ordered two double stack Biggie bags (which are now $6) and a kid's meal cheeseburger. Everything was fresh and correctly prepared. One double stack was a special request, and so was the kid's meal. I also tried the Peppermint Frosty, and it was good. The mint flavor was really light. Overall, it was a pleasant experience! I would visit this location again.“
“There’s a super nice girl who works the drive thru at night, you won’t find anyone that friendly at any other late night fast food place! Plus the food was perfect, hot and fresh and my order was correct. So not sure what magic she’s got but yall better keep her 😂“
“Not going to exaggerate but this Wendy’s has really exceeded my expectations. Now, I came here before it was no other experience such as the one that I had today. The waiter/cashier Khymani (apologies for the misspelling) was the sweetest, caring and friendliest representative that greeted me soon as I walked through the door and that set the tone for how I knew something was different. Then the manager (I assumed) made me smile so hard with a warm reminiscent description and comment of my notorious B.I.G shirt that she remembers also when we were younger. It further helped ease my usual social anxiety, making me feel more at home. This experience really brings back great memories of the good old days. Great job with all the changes Wendy’s, and great job for this memorable encounter Khymani!“
“I'm a regular at this Wendy's location, visiting every lunchtime around 12 noon. I want to give a special shoutout to Manager Annie, who consistently ensures that my order is fresh and prepared to perfection. My go-to order is the Number 3 combo, consisting of a 10-piece nugget and fries. I'm always impressed by the cleanliness of the restaurant and the friendly staff. Everyone is always nice and welcoming. I highly recommend this Wendy's location to anyone looking for a quick and satisfying meal. Keep up the great work, Annie and team!"“
“honest review over here. i would order ue from this wendys all the time and every time i got some, it would blow my mind off how good everything tasted. always hot and tastes relatively fresh, melt in your mouth worthy food. i always go for a baconator and some sort of fry concoction, and i always got a well made and good plate of their loaded fries (other fast foods i cant say the same). and the drinks? always perfect. the way they make their lemonades are to die for. it's always so much better than other wendys at that. now i typically ue but this time i decided to drive the 20 minute drive it is instead of going to the one 5 minutes away from me and again, no disappointment!! the girl who made my blueberry pomegranate lemonade had this cute hairstyle with two framing pieces and she quite literally made my day with how DELICIOUS it was. im not sure how reviews are bad, but i will say, i happily return here every time AND will be taking the 20 minute drive for this location specifically.“
“We come here often and have never been let down. There was a wild customer in here today causing an absolute scene! Police had to be called and everything. The manager on duty was so professional and handled it well. Just wanted to give her a quick shout out!“
“My personal choice for fast food. The others are good. But Wendy's serves wholesome solid beef and its amazingly fabu!!!!!!. I prefer a double with all the fixins'. Their fries can be a bit over salted, HOWEVER nothing like ordering a fry no salt and always get creme la crop! Wendy's is my go too for fast food! ALWAYS!!! FRESH NEVER FROZEN!!!!!!!!!!! EVERY SINGLE DAY, EVERY SINGLE WAY. Their spicy and hot options are AMAZING I am sure! Have yet to try! Looking forward to!!!Love their real chicken nuggets, not processed like all the others'.
WORLD CHAMPIONSHIP GOES TO YOU WENDY'S!!!!!!“
“We went to Wendy’s tonight and had an amazing experience. Patricia is absolutely the best. She is always happy to serve and loves what she does.. We have been in a lot of fast food restaurants and always have an amazing experience with Patricia. Wendy’s is our preferred restaurant because of Patricia. Thank you for Patricia for everything that you do. Happy holidays and Wendy’s you have an amazing employee…“
“Today my wife and I decided to have lunch at Wendy's before heading home. The cashier ANNIE whewwwwww Chile. This young lady is the true definition of what customer service should look like. Wendy's either promote her or give her a raise. Her customer service was on point and with a smile 😊 I'll be back Annie.“
“I ordered a big meal for my family and one of the meals that I paid for was not given to me. I had drove back to the other side of town before realizing it. I never had a mishap with Wendy's so I normally do not have to check behind them. Either way I called, gave my name to the person I spoke to on the phone at Wendy, and was told my name would be on the list for when I was able to come back through again to pick it up. We'll I came through, my name was no where to be found, but the lady manager who was on duty this day, said it okay no problem, I got you. She prepared the meal with no hassle and trust and I really appreciate her for that. Thank you Wendy's Thursday Morning/Lunch Manager off Lem Turner Road Jacksonville FL.“
“Our family went in after a very long day and needed special orders for kids meals. Mollette took such good care of us for our very specific needs, and fed and made our very hungry and very tired kids feel so very cared for.
She even gave them a frosty sample to enjoy, ending our day on such a positive note.
Our child even commented that it was the best Wendy’s experience they’d ever had.“
“On 2/6/25 I visited the Wendy's for breakfast and was immediately greeted by Jasmine with her bubbly personality ☺️
Then Mr Cal helped me figure out what I wanted...lol...and it was the best and he actually fried my egg a little longer and I was so grateful to have had these two patient wonderful people help me out. They set the tone for me to have a good day at my own job with their positive energy. Thanks y'all.“
“I don’t know his name on Late night shift , he’s tall and handsome. He knows who he is at 4453 Southside Blvd . Love him he always professional, clear, friendly, speedy 10/10. It’s employee like him is the reason Wendy Rock late night ❤️ Food is hot and amazing it has never failed. Thank you to the whole teams bigger thank to drive through you man Late Night you all are amazing Blessings“