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“I stopped by Taco Bell in Lake Wales yesterday on my way home from a road trip. I had a strange issue with my card. My banking app initially showed the transaction as declined, so I called the restaurant to let them know because I wanted to make sure everything was handled honestly.
I spoke with Ms. Settle, and she was kind and helpful while trying to figure out what happened. My bank later told me there was a pending charge for $16.37, so hopefully it all gets sorted out. Either way, I appreciate Ms. Settle's professionalism and friendly attitude. Thank you for your great customer service—and if it really does turn out to be free food, I guess that's one unexpected way to end a long road trip! God bless!“
“My doordash order was spectacular. I can't say that about one of the other locations where the manager and workers do not know what an apology is. My training during my 40 years of customer service was to own mistakes. It really does go a long way and quashes most issues at the point of the apology. I purposely chose this store to see if the service would be better. I must say they did not disappoint. The order was filled to perfection! A heartfelt thank you.“