Chipotle Mexican Grill in Lakeland

“I picked up a DoorDash here and Kenzie (I apologize if I butchered the name) was EXCELLENT with her crowd control skills and prioritization with the orders. It was very busy with at least 10 people waiting in both pickup and order-here lines and she kept going back and forth from the register to help with packaging. Proud of the service I received today.“

“They're losing a lot of money on Uber Eats because either an employee is running a scam with a friend that has an Uber Eats account or they are not checking to confirm pickup. Uber will pay to have the order remade and the same girl tells me they already handed out the order but they won't pickup the phone when Uber support calls to confirm remake and payout. This is what leads me to suspect this same girl. So at the very least this same girl is responsible for the loss of profit for every order that she has told me they already handed out because Uber would have paid to remake the order. Either that or it's management. I have easily had orders remade at Buffalo Wild Wings. So which is it? Incompetent staff or management? Either way every time this happens to me at this location you (corporate or franchise) are loosing money. Either that or y'all come here for some free food since someone isn't doing their job and they don't care. (Kidding) I guess they are handing out freebies! (STILL KIDDING). Apparently they don't have cameras in store to give the police because this has been going on too long in my opinion. Me personally I'll sign for it, show my driver's license, take my picture. So I expect nothing less from others. I can't understand if Uber is going to pay you AGAIN, to remake the order, why in the hell would you not want to seize the chance for more profit? Isn't Chipotle a public traded company? Maybe they don't care about their shareholders? IDK, this doesn't make sense to me.“