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“So I was gonna give 1 star.... I had two promo codes for free food but apparently you can't use them in drive thru if you have a card linked to your app because it auto pays and doesn't give them the option to put the codes in or pay at the window.... I did not know this! I got my order and went inside and spoke to both the store manager and her assistant manager.... The issue was resolved so fast that I didn't think I was done explaining the situation and they were already ringing up my refund which was back on my card 2 days later! Soo... For their customer service and prompt refund I give them a 5. Shout out to the two ladies who took care of me! Y'all did y'all's thang! Thank you! Also, the food was great!“
“Horrible service I called to let them know my fish sandwich was burnt. The response was “Our grease needs to be changed so it’s browning the inside and outside of fish even more. I asked for refund I was hung up on. I called back Manager “Tabitha” was just as rude. My last time ordering from an established that is too cheap to change grease.“
“Quick order with the online app. Perfect for our stop before heading out to work.
Parking: 4721 S Florida Ave
Lakeland, Fl
Kid-friendliness: Geared for all ages
Wheelchair accessibility: Full wheelchair access“
“I thought this McDonalds deserved for me to take the time to leave a review. I went through drive through on 11/8/25 and customer service was on point. The staff were very nice polite. My order was correct fast and fresh. I especially liked that as I was handed my food the lady at the second window said thank you and come see us again with a smile. and that right there deserves 5 stars.as we all know most places now days lack customer service. I will be coming here again after this great experience.“
“I would like to take a moment to praise the staff tonight. Adriana and manager Nichole are the people that make the world of difference when not only it comes to customer service but food service. I worked in food management for almost 10 years and I know how hard it can be to make the guest feel like you care , good days or not. They heard in my voice that I was really sick and they took the time out to make sure I was ok while I was ordering for my family. This to me speaks volumes. And should to everyone else who is lucky enough to dine with them. My food was quick, and fresh. The inside was clean and the lovely lady working the second window whom I didn’t get her name, I apologize for that, they all had a warm positive attitude. I am truly grateful for the service that I received from the staff tonight. Please keep them as I can truly say from the bottom of my heart they are dime a dozen.“
“We stopped in here for breakfast enroute to FSC and the service was good. The meals came timely and the hot chocolate was HOT...just the way I like it. The server was polite and attentive and for items not readily visible, she assisted us by sourcing around back.
Offerings are consistent with other McDonald's and the restaurant was clean overall.
Parking: Parking is sufficient
Kid-friendliness: No kid's hazard.“
“This establishment is always busy. What would make it more appealing to the public and consumers' fries should be fresh and hot. Prices are higher than usual. No one should drop the fries again and nuggets just to serve to keep from throwing them away. Food should always be fresh, and soda fountain machines should always be filled and not tasting like carbonated water. Please check daily. Napkins should always be present in bags, and chicken nuggets should come with more than just one pack and ketchup as well. No one should have an attitude because you ask for more condiments for your order. Consumers make a business run just as well as your benefits to take care of home . Always show respect to all the same way you expect it.“
“THIS FIVE STAR REVIEW IS DEDICATED TO DANIEL ONLY!!! HE WAS MANNING THE ORDER COUNTER THIS MORNING, 09/03/25, WHEN BREAKFAST WAS TRANSITIONING TO LUNCH, AND HE WAS EXCEPTIONAL. IT WAS BUSY, CUSTOMERS WERE FRUSTRATED, BUT DANIEL DID HIS BEST TO HELP CUSTOMERS. THANK YOU SO MUCH DANIEL FOR GETTING ME MY TINY TAN HAPPY MEAL. PLEASE BE KIND TO CUSTOMER SERVICE PEOPLE, ESPECIALLY WHEN THEY’RE DOING THEY’RE BEST TO HELP YOU. THEY DON’T WANT TO MAKE MISTAKES OR DEAL WITH FRUSTRATIONS THE SAME AS YOU.“
“Very clean! The food is fast but most of all fresh and hot. The Quarter Pounder and fries were smokin' hot. I've been here many times. Everything I have ordered came out hot. To me, fresh and hot is everything. The staff are always friendly and professional. It's my go to fast food place.“
“Staff are amazing and very nice, however:
- People just chilling around corners trying to talk to drive-thru people.
- Got my order wrong, tried to call, no answer, I'm sorry but I don't wanna pay full price for less food.
Besides those things, no complains. I go here for lunch breaks, but I'm reconsidering just because of those two things.“
“The management is very professional, the team members are doing great & the food excellent! I brag when the food Industry is at its worst because people deserve what they pay for this Lakeland 98 location is my only favorite because its always doing great business! Respectfully ✊🏾“
“I don't really go to fast food places too often, but even so, I'm 99% sure I've never been to a fast food place with this consistently great of service. Everyone always seems chill and friendly, and the one and only time I've had an occurence call for asking to talk to a manager, it was such a minor issue with something that wasn't even that upsetting to me, that I almost feel bad for how awesome the MOD Lee hooked me up. Epitome of over and beyond.“
“I love coming to this McDonald’s I get the they don’t get paid good but at least they try to get ur food out on time respect from me keep up the hard work people don’t know what is like to work in a fast food place 🙂↕️🔥yvl x ovm“
“Management needs to hire more staff for closing! These folks are BUSTING THEIR BEHINDS to knock everyone's orders out as fast and accurately as they can. Visited late on a Friday, drive-thru lane was wrapped around the building; only three crew were on the clock as far as I could tell, and they were ON THEIR GAME. This was my 3rd visit to this location. Never an incorrect or incomplete order, never a bad attitude, never a disappointment. To the folks working the chaos Black Friday, my hats are off to you.“
“Food is always fresh, hot, and exactly what you expect. The service is consistently quick, and orders are usually right the first time. It’s a great spot when you want something fast and reliable. The only reason it’s not a full five stars is because it can get a little busy at times and I’ve had a few order inaccuracies, but overall, this location does a great job!“