Dunkin' Donuts in Lutz

“Yesterday was NOT a good experience with DunkinThey were busy, I acknowledgethat, To not tell a customer that an iced coffee was watered down from the already melted ice, or that their hot chocolate was luke warm at best... I get it. But to substitute one donut for another when clearly you're out of just about everything... WTH?? Order blueberry glazed and get strawberry icing with sprinkles?? That's not cool... Or maybe at least SAY SOMETHING... Like, "I'm sorry we're out of that, would you like something else?". I thought they gave me the wrong ones, went inside to correct it, and was told that's what they did. No apology then either... No offers to exchange it for something else... Just basically "it is what it is, be glad you got anything at all" C'mon Dunkin... Do better.“

“Nicest people I have ever come across at Dunkin. The 2 ladies working inside this store were so nice, great customer service, funny and professional. You ladies made my day. It’s great to see kindness still out there. Happy Saturday ladies“

“A big compliment for Sophie that works there. She always made sure that your order is right and if something were to be missing she she takes care of that if you know so she is a very good and rare person person knows how to wait on people. I very much appreciate her professionalism“

“First visit here, by far the best customer service of all Dunkin locations I've been...and I've been to scores of them. They make a consistently good cappuccino at a fraction vs other coffee shops. Although they were slammed at drive thru at noonish today, Allyson chased me down to make sure I didn't leave without my coffee. Thanks, Allyson! Everyone here's been kind & friendly 👍“