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“It's a McDonald's. Well, a renovated McDonald's with a fancy, impersonal ordering kiosk. But they do have little plastic numbers you take to your table and they will bring your food to you, which is nice.
At that point, why don't they just have the runners take the orders at the counter? I mean, it can't possibly be that they are also preparing the order. Right? So, one person is just sitting there waiting for an order to be completed so they can scurry it on over to your table, all while the other employees are doing everything else? I guess fancy restaurants also have expos, but they also have servers. Hmm, now that I'm actually thinking about it, maybe McDonald's is on to something. Maybe Ruth's Chris should have little kiosks at every tab...holy shnikes! McDonald's is the Chili's of fast food! Or, rather, Chili's is the McDonald's of mediocre, casual dining.
Bugger me, do McDonald's runners expect to be tipped? Have we been stiffing them all this time?
Anyway, yeah, it's a McDonald's.“
“Man it's a McDonald's. Nobody should be expecting perfection here. They do a pretty decent job for a McDonald's, but just check your order before you leave if you are going through the drive thru or getting it togo. If they forget a part of your order and/or give you the wrong order, and they probably will, just remember, these folks don't make much. Go easy on them. They're going to make it right, so just don't be rude about it.“