McDonald's in Pensacola

“This is a new McDonald's the fries were very hot and good. I personally don't like how no one takes your offer and there is no one up front. Everyone is in the back unless they happen to come up there. Seems like a delivery only type store yet they put booths for dine in.“

“The girl taking my order was a little pushy almost , I mean it is fast food so I can understand to an extent but she literally handed me my sandwich (without my sauce I asked for on it ) that was apart of a whole meal I ordered and pretty much tried to rush me off with it without even realizing I hadn't paid yet or been given the rest of my order. I'd definitely say at first I was not a fan of her or her attitude , but she got me everything I asked for and by the end of it I was very pleased with her. She was young and it was late so I can only imagine she was just done with the night and ready to go home but she seemed like a pleasant girl by the end of it.“

“Long story short.. Rudolph is absolutely what every McDonalds needs. Rudolph’s charisma, and attention to detail is spot on. I use to avoid this location due to bad attitudes, seems like Rudolph’s great attitude is rubbing off on the entire building. Keep it up! That smile is worth more than you think!“

“Atmosphere was pleasant, and the service was efficiently friendly. They were busy, but still made my order in a few minutes. And to my surprise their kiosks were not broken. No offense to other McDonald's, of course. Great customer service, tasty food, and puts the fast in fast food.“

“the management team at this location is outstanding. they handled a situation quickly and discreetly and with no escalation. what happened very well could have been an accident to begin with, and was not managements fault or anyone on that shift. but they handled it with perfect professionalism. its not a risk to anyone so im not putting the details or drama in this review. I just really respect and appreciate how they handled the situation.“

“Only leaving a 5 star for the man who helped fix our order that the dim witted young girl with long curly hair handed out the window because and I QUOTE SHE SAID “they didn’t speak English anyway so I just gave them both bags” referring to the car ahead is us, and when she was asked why she didn’t look at the receipts, she just laughed. She needs a wake up call. Poor guy was trying to clean up fires it seems like, I didn’t get his name but he had a cross around his neck and seemed like management. Keep your ship tight man you’re doing great!“

“It has been a long time since I got the service that I received from this particular restaurant. They were extremely nice did not hesitate to make a fresh pot of coffee even at 8:00 at night so that I can have a full thermos. The food was really good fresh and hot. It is so nice to be able to say thank you with a huge smile on my face when speaking to the staff who have gone out of their way to make me happy.“

“I just wanted to give kudos to one of the employees. The heavier set black lady has impeccable customer service. I watched her greet every customer in the drive thru and ask how they were doing. No matter their reaction she smiled and was polite with them. She is a star and really made my day while I waited on my coffee.“

“I pulled off the highway to visit this convenient fast-food location during a long driving stretch, and it provided a quick and seamless pit stop. The drive-thru lane was efficiently managed and moved rapidly, with the staff at the window offering a friendly and polite greeting. I ordered a hot premium coffee alongside a freshly prepared breakfast sandwich, and everything was served piping hot, fresh, and wrapped securely for the road. The restaurant exterior and surrounding property appeared clean and well-kept. It remains a reliable, highly dependable choice for a satisfying, quick bite to eat and a caffeine boost to help stay alert during a long road trip.“

“98% chance your order is wrong and you will be treated as an inconvenience for choosing to drive thru to order food. This is simply getting ridiculous. Fast food is a full customer service job and some workers total make paying customers feel like us as customer are a bother. Horrible to pay for food to receive crappy service and food order wrong“

“It’s not every day that you go into a McDonald’s and get customer service like you’re at a fine dining restaurant but today that happened. Relaysha was very kind and polite and made sure that my food came out perfectly and that they corrected my order and I was made a priority customer and for that I greatly appreciate her and I will keep making it a point to drive across town to go to this McDonald’s as my new favorite location! 😀“

“My initial visit was less than satisfactory, although they could work on the speed of there drive thru, I recently went into the store. The order was wrong, but the manager gladly remade my order and even gave me a sweet tea while I waited. I could not be happier with the in-store experience. Please hire more people, they need it!“

“My friend & I went through the drive through and ordered two orders at approximately 10:40ish pm. They pull us up to the third window, we had no issues, everyone up until this point was wonderful - then, a white girl (we didn’t get a name) comes up and asks us, “you had the quarter pounder with cheese?” To which my friend in the driver’s seat said “yes, we ALSO had the 20 pc nugget, 2 large fries, mcdouble & cheeseburger”, EMPHASIS ON ‘ALSO.’ She walked off before we could once again reiterate we had 2 orders, a guy comes up and hands us our food no issue. We say “is the quarter pounder in here as well?” just in case, and he asks the same girl from before, to which she raises her voice where we can hear her THROUGH THE WINDOW, “I JUST ASKED THEM IF THEY HAD THAT AND THEY SAID NO.” Incorrect. Everyone else was pleasant except for her, and all we had for the second order was just that one quarter pounder. I hope whoever runs this McDonald’s doesn’t tolerate that kind of behavior and attitude.“

“I love this McDonald's and here in Holbrook Arizona there is a McDonald's here too but u guys are very nice to me and I really miss you guys and I have a small apartment and I have food stamps and it's 133 and it's better than 63 in Florida and I don't know when I be back there but it's going to be very soon“