McDonald's in Pensacola

“Food was just like any other mcdonalds food I ever tasted and McDonald's is good also the service was great better than usual mcdonalds service the atmosphere wasn't the best or worst ice cream was good and also the burgers and others“

“This is a new McDonald's the fries were very hot and good. I personally don't like how no one takes your offer and there is no one up front. Everyone is in the back unless they happen to come up there. Seems like a delivery only type store yet they put booths for dine in.“

“Long story short.. Rudolph is absolutely what every McDonalds needs. Rudolph’s charisma, and attention to detail is spot on. I use to avoid this location due to bad attitudes, seems like Rudolph’s great attitude is rubbing off on the entire building. Keep it up! That smile is worth more than you think!“

“Atmosphere was pleasant, and the service was efficiently friendly. They were busy, but still made my order in a few minutes. And to my surprise their kiosks were not broken. No offense to other McDonald's, of course. Great customer service, tasty food, and puts the fast in fast food.“

“We had such a great experience at this McDonald’s! I’ve honestly come to dread dining inside at most locations because of the long waits and delays, but this was the complete opposite. For the first time in years, our food came out hot and fresh, and the crew was attentive, friendly, and on top of everything.

We actually hadn’t eaten McDonald’s in months, but after this experience, this location has officially become our go-to. It was refreshing to have quick, attentive service and food that tasted like it had just been made. Great job to the entire crew—we’ll definitely be back!“

“The girl taking my order was a little pushy almost , I mean it is fast food so I can understand to an extent but she literally handed me my sandwich (without my sauce I asked for on it ) that was apart of a whole meal I ordered and pretty much tried to rush me off with it without even realizing I hadn't paid yet or been given the rest of my order. I'd definitely say at first I was not a fan of her or her attitude , but she got me everything I asked for and by the end of it I was very pleased with her. She was young and it was late so I can only imagine she was just done with the night and ready to go home but she seemed like a pleasant girl by the end of it.“

“It has been a long time since I got the service that I received from this particular restaurant. They were extremely nice did not hesitate to make a fresh pot of coffee even at 8:00 at night so that I can have a full thermos. The food was really good fresh and hot. It is so nice to be able to say thank you with a huge smile on my face when speaking to the staff who have gone out of their way to make me happy.“

“I just wanted to give kudos to one of the employees. The heavier set black lady has impeccable customer service. I watched her greet every customer in the drive thru and ask how they were doing. No matter their reaction she smiled and was polite with them. She is a star and really made my day while I waited on my coffee.“

“I want to say shout out to Chris, I believe who is a manager? My food had gotten a little messed up but Chris, he had amazing manners, apologized for the mess up and my food was immediately fixed, this dude was definition of great customer service, he made me rethink on having this as my go to McDonalds for days I feel like having a burger and fries. All things done and said he is a sweetheart and I really appreciate his attitude and service. Thank you for reading!“

“I hate that fast food caters to everything BUT front counter service these days. They want you to order on the app or on the kiosk but it doesn't allow you to special order some stuff so you're forced to order at the counter IF you can get someone's attention.
This McDonald's is the best one for food accuracy and flavor. Way better than the one on Bayou Blvd.“

“If I could give the service 30 stars I would the manager on 09/15/26 around 6:00 pm was great and really on top of her job I’d also like to highlight Brandon he runs that McDonalds like a 5 star restaurant everyone goes to McDonald’s a lot and that was the first time I’ve ever seen employees who care and aren’t just there to do a job great job staff!!!“

“My friend & I went through the drive through and ordered two orders at approximately 10:40ish pm. They pull us up to the third window, we had no issues, everyone up until this point was wonderful - then, a white girl (we didn’t get a name) comes up and asks us, “you had the quarter pounder with cheese?” To which my friend in the driver’s seat said “yes, we ALSO had the 20 pc nugget, 2 large fries, mcdouble & cheeseburger”, EMPHASIS ON ‘ALSO.’ She walked off before we could once again reiterate we had 2 orders, a guy comes up and hands us our food no issue. We say “is the quarter pounder in here as well?” just in case, and he asks the same girl from before, to which she raises her voice where we can hear her THROUGH THE WINDOW, “I JUST ASKED THEM IF THEY HAD THAT AND THEY SAID NO.” Incorrect. Everyone else was pleasant except for her, and all we had for the second order was just that one quarter pounder. I hope whoever runs this McDonald’s doesn’t tolerate that kind of behavior and attitude.“

“Every single one of you that worked Saturday, October 10. I simply drove by. I hope people were kind to you. I’m sure lots of you had hurricane cleanup to do at your own house

The bad review about employees taking a smoke break, Are they not permitted to take a break? We just got hit by a hurricane, none of you prepared. Now you expect them to sling cheeseburgers at you. Do you know that they were not on their paid lunch hour? The world does not revolve around you, toots.“

“I love this McDonald's and here in Holbrook Arizona there is a McDonald's here too but u guys are very nice to me and I really miss you guys and I have a small apartment and I have food stamps and it's 133 and it's better than 63 in Florida and I don't know when I be back there but it's going to be very soon“