McDonald's in Fort Walton Beach

“I Ordered food on the app, My card got charged and I had an email confirmation/reciept at the right store, but the store never received the order. Either the Manager or the assistant Manager wanted me to wait at least 30 minutes before he could even attempt to help me, insisting the money would go back on my card within 20-30min. Even though that time had already passed from time I Ordered the food to the time I could get somebody at the register . I've worked in hotels, so I understand the pain of refunding people. So I waited patiently, even though it's a 7 day return policy minimum at most places.
Still had trouble getting my food, even after an hour after I made my order.
But thankfully the Guy named Jordan (I think it was) actually looked at my reciept and knew me as a regular, went ahead and made my food for me.
Nice guy, the rest of the staff needs more training and more attention to the register. Fries were hot.. so theres that.“

“The food and service is always better when Tamika/Tomika (unsure of spelling) works. I think she used to work as a team member, maybe management now?? It seems like she was gone for a little while and the food/service really declined or maybe just working a different shift from when I ordered. The whole team was really efficient today around 1:30-2:00 when I ordered. Fresh fries, fresh food, accurate coffee drinks and the salt and ketchup in the bag like I asked for.l and no disgruntled attitudes. Thank you all. I had stopped ordering for a while but I may come back again as a regular now of food and service remains like this.“