Starbucks in Ocala

“There are two Starbucks locations in my area that I frequent and this is one of them. I have known Olivia since I started coming to this location. We are not personal friends, I know her only from coming to Starbucks. Olivia has always been polite and on top of her game as a barista. I'm not challenging the gentleman's experience about the service dog but this sounds very much out of character for Olivia. I enjoy coming to this location and having Olivia take care of my orders. She is very consistent and always has time for a smile and is engaging with her customers. As we all know, there are two sides to every story. Having had a service dog years ago I know it is a difficult situation on what you can/cannot be asked. I do feel more clarity is needed regarding services animals. I struggle when in a grocery store, and other stores, observing dogs in grocery carts with no visible tags or vests identifying the dogs as a service animal. Perhaps a good first step for Starbucks and other stores is to clearly identify what animals are able to enter an establishment and clearly outline on the door what is required to enter. This way there is no confusion between customers and workers. Olivia, keep on smiling, you are very good at what you do!“

“The staff here are amazing! So friendly. Even on Christmas. Coffee and pastries are always on point and delicious. My only reason for not giving 5 stars is because drive through instant orders always seem to be prioritized over mobile orders placed far in advance. You’ll see people roll up and place instant orders and given their coffees within minutes. Mobile drive through orders are almost always “getting started for you” when you get to the speaker. Staff up Starbucks! You can afford it.“

“This Starbucks on SR 200 is a lifesaver for a quick caffeine fix. The drive-thru is usually efficient, allowing me to get in and out quickly.

My go-to drink is an Iced Shaken Espresso with sweet cream and a caramel drizzle, and they always make it just right.“

“Fantastic staff, working hard, very personable. The customers, however, loudly and annoyingly complain about even the slightest, most normal delay, even though they're ordering complicated drinks and splitting hairs over the smallest things. Made the experience more stressful and usually starbucks leaves me very relaxed. Target must attract a certain kind of spoiled rich women, because sincerely, the service was impeccable, and the staff was plenty friendly and patient. It was very fast, especially for 2 people, and devon really shined as a fast, efficient person. I didn't see the woman doing the drinks but she was steady and fast and didn't let it get to her.“

“Gabe is absolutely wonderful. I come to this Starbucks at least five times a week before work. Gabe knows my order to a tee, and when I forget to add no whip, he always asks to clarify. Everyone at this store generally knows who I am, and they eat my son up when I bring him with me in the drive thru. It really makes a person feel known. Everyone at this store is great, but Gabe really goes above and beyond. Give them a raise immmmeeediately. ???“

“I just want to say what an amazing experience I had at this Starbuck's location today. Our company decided to buy 30 of us coffee today and I was having issues with putting the order in online due to the volume. I ended up having to call the store and Skylar went above and beyond to help me get our order in even though they don't take orders over the phone. He went as far as to go through the list twice with me to make sure our order was correct and put each individual person's name on their cup so when the order arrived we were able to easily pass it out. Skylar was absolutely wonderful and professional making this experience one to never forget. Best Customer Service I have experienced in a long time!“