“I ordered Big bucket 2 times, no biscuits. Boo. Third time, because I had a special order, I had to go inside. I mentioned the no biscuits to make sure we got them. They gave me ALL the biscuits, made my special order in half the time originally quoted, and did all this smiling and being polite.“
“They accidentally gave me the wrong order from drive thru, and when I walked in they already knew who I was and had it ready with the correct order plus some.
It’s that type of service even though this is fast food that really helps turn the day around. Thank you to the staff. It was something simple and small that made a big impact. (Adrian)“
“Went through drive thru for our food. When we received our food, there were a few things missing. The manager, Aaron, and staff helped correct the issue. They seemed to be busy. The inside was unique, with the KFC bucket hanging from the ceiling. The place was clean.“
“The minute I walked in, I felt the invitation to come in and enjoy a delicious legendary hot meal... This particular establishment exceeded my expectations... I haven't had fast food in a while, and to bring me back to memory lane from high school is incredible... The coleslaw was crispy and freshly made... The mash was creamy with the right amount of gravy... the biscuit was soft and fresh... and the two pieces of original recipe, nice texture, cooked to perfection, golden brown and ready for consumption... Kudos to the staff and management team for keeping the customers happy... Ten stars.... The atmosphere in the building was inviting, very clean, staff well put together“
“Great value of the Bowls; Korean and Nashville bowls are delicious and plentiful. The Tuesday 8 pieces for $10 is another great value. Service was timely although staff was a bit confused; almost gave my Online KFC App order to another customer.“
“not sure what all the complaints here are about. I’ve been coming to the store since they’ve opened for 2+ years and the service has always been great. Just be careful. This store is overpriced, although it is the closest KFC to Disney Springs so I “
“In a long time since I've been to KFC. Ordered an original all breasts three-piece meal didn't mind that I had to pay extra because it was all breast but let me tell you it was piping hot and the chicken was fat meaning that there was a lot of meat on the breast“
“I almost didn't come here for dinner after reading some of the horror reviews on here. Either this place has massively improved within a few months or people are way too pick. Waited no longer that 5 minutes, good was good and service was also good. Maybe if I came here a little later after Universal Studios closes it might have been different. My advice is you'll pay for KFC and get KFC, if you come at around 4-5pm your service time should be short.“
“People are super nice honest trustworthy people! Great food quality and quantity and super yummy! Great for kids! Everyone was real sweet and my daughter enjoyed the attention from workers and loved their pirate statue and shark head! Also dropped $3 earlier. Happened to come back in for a drink refill and they returned my $3 letting me know I dropped it earlier. Will most definitely returned to this establishment! It's truly amazing to still have people like them around today!“
“People often find time to complain but rarely stop to give compliments where they’re due. Today, I experienced something worth celebrating!
I don’t usually visit KFC, but my husband was craving chicken, so we stopped by this location—and I’m so glad we did.
First, the cleanliness of the restaurant was *spotless*—a refreshing sight!
Second, our food was piping hot and absolutely delicious. Every bite was perfection.
Lastly, the cashier was incredibly kind, and when I asked to speak to the manager to share my feedback, I was greeted by the sweetest, most welcoming woman.
Kudos to this team for truly making a difference. This location is setting the bar high! Keep it up!“
“Huge shoutout to Julia for great customer service! Was extremely polite and pays extra attention to the customer order! And not only did she have a friendly smile but had a great attitude. That’s what I call good service from employees who care. Definitely a great worker.“
“I am a long time customer and this is the KFC we choose to go to it is a little farther away but Well Worth it the food is ALWAYS GREAT and the people that work there are especially pleasant every time and there is any issues which have only been one time they resolve with smiles and kindness. I am a person that likes to let Everyone know when I meet people that go Above and Beyond what they need to do I give a Great Big Shout-out to Mrs Johala (manager), Mrs. Ebony (manager), and Last But Not Least Mrs Kamya(team me) are Truly what it meanss to be Great People Thank you may corporate should recognize the great work they do“
“Leah is a great example of great customer service & ensuring that the customers are taken care of. She ensured all the items were included in my order & was very professional and friendly. They should hire more staff like Leah at this location & she should be promoted for taking the extra step in ensuring all guests are taken care of & satisfied. It’s not often you find someone who is dedicated and enjoys what they do which is why I wanted to leave this review in hopes for management to see.“
“I have been here twice in the last month. No complaints! They were really busy both times and still got the order out fast. We ordered online. I feel like that's the way to go! Everything was good! Drive through line was long but we went in to pick up the order. I like the coleslaw. Would eat here again ?“