“Never ever again!! Rude people, wrong order. Placed a mobile order. Guy said pull up in mobile order spot, they'd bring it out. Waited, waited. Had to call and ask about my food. Brought someone else's order out. Kid told me I had to come in. So, in I go. Ignored so asked for manager, which rude female probably wasn't. Showed her the order. Grabbed cold order from a place it was in. Slammed the bag and drink down. Told her I was calling corporate.Don't think she cared. Popeye's or Church's from now on!!! Lakeland, Florida 33809 store.And don’t call corporate, you are put on hold, hung up on and they don’t care!!!Date of experience: June 01, 2023“
“Good Customer service, Clean lobby /Facility, Only complaint would be the size of portions/Serving was disappointing . 3 piece Box Meal, The leg, coleslaw , Mash Potatoes was insignificant,puny,bitsy, microscopic,teeny. What was there was well cooked ,prep and serv . THANKS RAA,,,“
“Dining closed early.3rd timeDon't honor text specials they send unless u print it outNo way to complain to corporate even in website number they give is NOT in order. Uses to literally love kfc now only once a month & only if i have to.Parking: Park all u want but have to user drive through.“
“This is the best KFC in Lakeland... I've been to this place a couple times, maybe more than a couple times... I've always had a great experience here with customer service. The food is always hot and fresh. My order is always correct. The employees are always smiling and asking us if we've had a good day or greet us with some type of hello. I just visited there this evening and had a great visit. Thank you, KFC on the south side of Lakeland.“