“We ordered a side of Mac and cheese last night that wasn’t in the bag. The manager called me and asked my hotel name and room number so she could personally deliver two vouchers for free meals. Very impressed with customer service. Not to mention THOSE TENDERS THOUGH ?“
“Never ever again!! Rude people, wrong order. Placed a mobile order. Guy said pull up in mobile order spot, they'd bring it out. Waited, waited. Had to call and ask about my food. Brought someone else's order out. Kid told me I had to come in. So, in I go. Ignored so asked for manager, which rude female probably wasn't. Showed her the order. Grabbed cold order from a place it was in. Slammed the bag and drink down. Told her I was calling corporate.Don't think she cared. Popeye's or Church's from now on!!! Lakeland, Florida 33809 store.And don’t call corporate, you are put on hold, hung up on and they don’t care!!!Date of experience: June 01, 2023“
“This is the best KFC in Lakeland... I've been to this place a couple times, maybe more than a couple times... I've always had a great experience here with customer service. The food is always hot and fresh. My order is always correct. The employees are always smiling and asking us if we've had a good day or greet us with some type of hello. I just visited there this evening and had a great visit. Thank you, KFC on the south side of Lakeland.“
“Good Customer service, Clean lobby /Facility, Only complaint would be the size of portions/Serving was disappointing . 3 piece Box Meal, The leg, coleslaw , Mash Potatoes was insignificant,puny,bitsy, microscopic,teeny. What was there was well cooked ,prep and serv . THANKS RAA,,,“
“I transplanted from California to Florida. We don't have zaxbys in California. The signature sandwich was delicious. So much flavor. The spicy sauce and fries were great. The price is fair. If I had 1 complaint it would be the chicken patty size was small. Other than that it was top notch.“
“Spent $30.00 on dinner this afternoon. I paid for it, and had to wait for them to cook 3 tenders and the okra. Had additional time to wait for them to get the order together. A longer wait... They had issues trying to figure out how much change they were to give back to me. The cashier had entered the incorrect amount I provided to him for the order and (3 people) couldn't figure it out on their own. I asked the expeditor did he remember to include the coleslaw and he stated it was in the box with the tenders. The coleslaw and tenders were for my 83 year old mother. When I got back home to my mom, and went to prepare her plate, no coleslaw, no tenders in the bag. I was unable to go back to church's because my mom cannot be left alone. No at all. When I saw the shortage , I made multiple attempts to reach church's, and no one picked up the phone.What has happened with the place? The food and service was unacceptable. Highly disappointed.“
“Dining closed early.3rd timeDon't honor text specials they send unless u print it outNo way to complain to corporate even in website number they give is NOT in order. Uses to literally love kfc now only once a month & only if i have to.Parking: Park all u want but have to user drive through.“
“The staff is usually very pleasant under the circumstances of being very busy from the time they open. I've never been able to get in and get out. Going inside or drive-thru it's always a long waitVegetarian options: Shrimp box is good whenever they have it.“
“Best fried chicken period. If you don't like it spicy, they have less spicy they call mild. If that's too spicy for you then you shouldn't eat fried chicken. Try steamed asparagus or beets.Vegetarian options: NoneParking: Tons of free parking. No worries.“
“Parking is not bad but use Google to order via storefront. The order is often incorrect when I pickup if I call in but delivery is often quick, hot and tasty also accurate. The fries are good. I recommend the 3pc tender back with a side of fried okra with the honey mustard. Thank you for reading. ??Parking: Walk up window gets busy …I recommend ordering ahead or delivery. ??“