“Prices have escalated as we all know. Very plain instant mashed potatoes, dry mix brown gravy, and boxed Mac & Cheese. The Chicken was hot & fresh. Staff was friendly and no wait. Corp could do better on their sides that are currently being sold. In the future, I'll buy Chicken only and make my own sides.“
“We ordered a side of Mac and cheese last night that wasn’t in the bag. The manager called me and asked my hotel name and room number so she could personally deliver two vouchers for free meals. Very impressed with customer service. Not to mention THOSE TENDERS THOUGH ?“
“This is the best KFC in Lakeland... I've been to this place a couple times, maybe more than a couple times... I've always had a great experience here with customer service. The food is always hot and fresh. My order is always correct. The employees are always smiling and asking us if we've had a good day or greet us with some type of hello. I just visited there this evening and had a great visit. Thank you, KFC on the south side of Lakeland.“
“Good Customer service, Clean lobby /Facility, Only complaint would be the size of portions/Serving was disappointing . 3 piece Box Meal, The leg, coleslaw , Mash Potatoes was insignificant,puny,bitsy, microscopic,teeny. What was there was well cooked ,prep and serv . THANKS RAA,,,“
“I really love Zaxby's but I wish sometimes they will give me extra seasoning when I asked for it other than that I don't have no complaints your employees are very nice always and drive through a very friendly and then I have not had no problems thank you very much for the wonderful service really appreciate it“
“The food is absolutely great but tbh as a Google Reviewer, I have to always speak on Customer Service and Employee actions. The Employees at this site are absolutely great. I stopped going to Zaxbys a few years ago because of Employee actions at another location and how the food was being presented. But I stopped in this one on Cypress Gardens because not alot of restaurants carry the "Flavored" soda machines and I'm an avid Diet Coke w/Lime drinker. I ordered a large, got the cup and proceeded to make. I was having alot of difficulty with the machine as I am one hand disabled. "James" who like to be called "Tay" immediately assisted me, took my cup and asked my drink flavor, made it for me, smiled and asked if anything else was needed? Thats it for me!! I have returned almost DAILY since if for nothing else but my drink and he knows what I drink lol. Michelle was nice enough to give me his info so I could write this and also shares daily smiles and conversation with myself and other customers. Note to Zaxbys......(Please bring back the fried mushrooms) Continue to hire and keep wonderful employees as a few of your other locations should take example from this one because believe it or not, customers frequent food establishments for the service to be as wonderful as the food! Kudos to Zaxbys (Cypress Gardens), Michelle , all the employees and "Tay" continue to be YOU because you're a huge part of why I will always go there!“
“Food is excellent. And the cashier, Sharlene, that took our order is a steller customer service representative. Super friendly and bubbly. Her energy is infectious and brightens my day. She most definitely needs a raise. The store was quiet when we ordered to go but still just as bright and lively. And most importantly, its super close to me and easy to get to.“
“I absolutely love this KFC location! The food is always hot, fresh, and super delicious! Fried chicken is crispy, crunchy, and full of flavor! The management is continuously kind, courteous, and very helpful when placing my order! You will love the experience!“
“I ordered the blackened chicken sandwich combo with bacon and cheese and ask for no pickles but they still put pickles on it. Then they tried to tell me the combo doesn't come with a biscuit but that's what it said on the menu board. But the young lady still gave me one and it was hot & fresh plus she was very nice so overall it was a good meal/experience. Prices are kinda high but I guess it's like everywhere else. Would still recommend though.“
“Fast Food places are sometimes hit and miss on quality and experiences. Fortunately, this visit was great - no issues. Only hold-up was the huge number of to-go orders they had. That caused quite a bit of wait for customers at the counter. They appeared to have sufficient number of personnel - just a real rush of orders.“