Panera Bread in St. Augustine

“I wanted to share that I try to avoid this Panera because the customer service was terrible. It is Sunday and I am waiting for stores to open. I decided to take a chance and go get a bagel. I was pleasantly surprised by the employee that took my order. She got my order. She asked for my number, which was rare on occasions that they would even ask when I got to the window I gave her my card she offered, but she said they were giving away some air fresheners, but she was attentive when I got my order she had me double check to make sure that I had a knife and everything was in my order and I think that was just what made my experience even better. My receipt It says my cashier was Alyssa. I hope that this is a new start for Panera at this location employing people who know what great customer service is.“

“I just moved from South Florida to Saint Augustine and stopped in for a quick bite. The server behind the counter who took my order was kind enough to bring me my food to my table to accommodate significant back pain secondary to tweaking it during the move somehow. That small kindness really meant a lot. He was also very polite and professional while taking my order. I’d like to mention him by name, but I missed getting it.“