Panera Bread in Ponte Vedra Beach

“I accidentally received the wrong sandwich. When I called the store Freddy was so apologetic. He said he would leave a message with my name on it for when I come back to the drive through to correct the mistake. Freddy greeted me at the window and went above and beyond to correct the situation. The whole thing was handled so kindly and quickly. I really appreciate the team and Freddy going above and beyond for me. I have loved going to this Panera and will continue to go there !“

“Terrible service. Ordered and paid at Kiosk- included a tip that was greater than 20%. Sat down as instructed and waited for my name to be called. And waited. And waited. Finally went to the pick up counter to find my barely warm food sitting there. No one called my name. Probably sitting on the counter close to 10 minutes.“