Customers` Favorites
“Chicken Pate, Lobster Roll as well as the Fantastic Selection of Oysters!“
Customers` Favorites
“My family and I started our trip with a reservation from 7/2/23-7/8/23 at a different Orlando Disney Good Neighbor hotel. After a long 20 hour drive from Houston to Orlando with 2 5-year olds in the car, we finally arrived to our initial hotel at 1am. Upon checking in and going up to our rooms, we were shocked and disgusted to find a full, bloody, bug on the sheets of one of our beds. As an RN, all my fellow healthcare providers can relate to me when I say the panic about this bug being a bed bug was REAL. The initial hotel manager was not at all shocked when I reported this to them. They were not at all accommodating or helpful in trying to reach some sort of resolution in regard to finding alternative lodging options for us at least just for this initial evening of our trip. After speaking with Marriott Bonvoy loyalty, we were instructed to go to TownePlace Suites by Marriott at Flamingo Crossings. Despite it being 3:30 AM at this point, the second we stepped foot into the lobby, we were immediately welcomed and reassured that our concerns would be resolved in due time. Our girls fell in love with this hotel, as did my husband, sister, mother and I. The staff at TownePlace Suites were above and beyond to ensure we knew that how we were treated at the initial hotel, is not at all the Marriott way. There are three truly stand-out employees at TownePlace Suites who I would like to give an honorable mention to. Hannah, Emily and Haley ensured that our park time In the Disney parks was not at all interrupted by dealing with this hotel debacle. Even though it was a busy, holiday week, they prioritized customer service and never once made us feel like we were a burden to them. My husband, daughter and I will be traveling to Orlando every 4-6 months for medical appointments for our daughter, and thanks to the customer case we received from Hannah, Emily and Haley, we will be staying at TownePlace Suites at Flamingo Crossings each and every time we visit Orlando moving forward. THANK YOU!“
Customers` Favorites
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