Taco Bell in Carrollton

“I'm not one fond of leaving reviews and if my order is incorrect 9/10 I just leave it alone because let's be honest it most times seems to much of a hassle.

Tonight I made an order through the drive-thru around 10PM with about 12 items. Once I got home I realized I was missing 2 items. I contemplated calling, but I did. The young lady answered my call, was very apologetic and even gave me options on when to replace it and sounded sincere.

I told her Id drive up there and I did. When I walked in holding my receipt I was immediately greeted by a gentleman who asked if I was the one who called, he grabbed the manager and she took my receipt to give them what needed to be remade.

There were no questions asked, I was treated respectfully by all staff and my food was replaced. I'm not sure of the team members who worked during that shift but kitchen was clean and I feel like kudos were due when customer service experiences are usually not great.“

“There was a minor mess up on the burrito (they forgot to grill it) and they were out of the freeze that I paid for online but they were very friendly, professional and happy to correct the issue and the food was good. We all make mistakes. The willingness to correct them is what made customers loyal in the past, not perfection.“

“I don’t remember what her name was but I think it was Amanda and I know she’s the manager, but she is amazing with people and the staff! It’s extremely hard to find decent people who work at fast food restaurants especially these days with most young employees are lazy, don’t take pride in anything, and treat customers like garbage. We definitely need more people like this young lady because it only takes one person to make or break your day and she will definitely make sure everyone is satisfied with the service they pay for.

Vegetarian options: Vegetarian options available

Dietary restrictions: Health friendly items as well as meatless options.“