Baskin-Robbins
$ • Ice CreamAbout Baskin Robbins
Customers' Favorites
Banana Split
Baskin Robbins Reviews
78 ratings
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Their Team has no CUSTOMERS SERVICE Training, they also tend to run out Product! and with rating of 2.7 FRANCHISE AND OWNERSHIP NEEDS A REVALUATION OF THEIR BUSINESS PLAN! ASAP! This is what I received as BANANA SPILT, THE YOUNG LADY INFORM ME THAT HAS NOT BE TRAIN ON HOW TO MAKE A BANANA SPLIT SMH! LOL. SO VERY SAD! AND LESS NOT THE ICE CREAM AND DONUT COUNTER WERE HALF EMPTY! SOME PLEASE GET THESE LADY'S SOME TRAINING AND HELP ASAP!
The staff was extremely friendly and helpful. Store was really clean! 👍🏼👍🏼
Angel was so sweet! She was extremely pleasant. Great customer service
Hours
| Monday | 5AM - 10PM |
| Tuesday | 5AM - 10PM |
| Wednesday | 5AM - 10PM |
| Thursday | 5AM - 10PM |
| Friday | 5AM - 10PM |
| Saturday | 5AM - 9PM |
| Sunday | 5AM - 10PM |
Baskin-Robbins, a popular ice cream shop, has received mixed reviews from customers. While some praised the delicious ice cream, especially the vanilla flavor, others expressed disappointment with the cleanliness of the bathroom and the unpleasant smell of the delivery. However, many recent reviews highlight the friendly staff and positive experiences. One customer mentioned how everything was delicious, and the ladies serving the ice cream were sweet and kind. Another customer shared a story about two employees, Bree and Denai, who went above and beyond to help during a chaotic visit, showing exceptional customer service and accommodating a group of kids excited for ice cream.
On a recent visit, another customer faced challenges with the Baskin-Robbins app and website, but the professionalism of the staff turned the situation around. The workers were praised for their patience and clarity in addressing the confusion about available toppings and flavors. Despite some technological issues, the employees ensured a satisfactory experience, showing dedication during a busy time. Overall, Baskin-Robbins seems to offer a decent ice cream experience, with many reviews highlighting the importance of cleanliness and customer service, while also noting the hard work of its staff.