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“Just waited in the drive thru at the speaker for 20 MINUTES! Definitely NOT freaky fast! Had to drive off and go to quick trip now ill be late getting back to work from my lunch break. Horrible experience.
6-17-25 Update on JJ: decided to give em another shot. This time I went inside for fear of the drive thru wait from last time. Things went much smoother ordered a #12 no tomatoes, extra avocado. They nailed it, got me out FAST, MUCH better experience.“
Sandwich Shop • $
“I eat here 1-2 times a week for lunch. The staff always greets me with a smile and friendly hello. They always know my order by heart, which is always correct, and fast.
If you get delivery, it can sometimes take an extra 15-30 minutes, but that's to be expected at lunchtime downtown DSM.
If I could give the staff 6 stars, I would!
Parking: They validate parking
Wheelchair accessibility: Wheelchair accessible“
“Just came in for my normal slim 5, their tasty salt and vinegar chips, and a drink. In and out in roughly 15 to 20 minutes all said and done.
Seemed fine to me, can't speak for others.
Have never had a bad experience here, but that's just me.“
“🌟🌟🌟🌟🌟
Shout-out to Michael at Jimmy John's on Merle Hay — Truly Outstanding!
I don’t usually leave reviews, but I had to take a moment to recognize someone who genuinely made my day better. I walked into the Jimmy John’s on Merle Hay, and from the moment I stepped in, Michael made me feel so welcomed, seen, and appreciated.
He was very friendly, super helpful, and treated me with a level of care you just don’t see much anymore. Michael didn’t have to go the extra mile—but he chose to, and that’s what made all the difference. He made my experience the best it could be, and honestly, people like him are rare to come by in customer service nowadays.
This kind of energy and kindness deserves to be recognized. Michael should be known for how he treats people—with excellence, respect, and warmth. I truly hope the company sees what a gift he is to their team.
Shout-out to Michael and the whole store—you all are doing a great job, and it shows. Thank you again for such a positive and uplifting experience!“
“Yep, it's a Jimmy John's like every other Jimmy John's. Nothing special, but fairly consistent food. The service was on the slower side here, and the shop felt small and a little claustrophobic. Overall it's like every other JJ I've been to. The new lemon berry cobbler cookies are pretty delicious though.“
“Went here before a concert. I'm Gluten-free and the staff helped me out. The #12 unwich (on lettuce) was great! Wish jimmy John's had a gluten-free bread offering already, but oh well. Clean bathrooms and funny info on the floor 👌 Only one bathroom stall/ room such I thought wasn't too convenient with how big the place is. The food was fresh and good. For a quick bite I recommend“
“Corey, you don’t know us, you only heard about our son being in the hospital. You made me cry, thank you for your kind soul and support. Sorry I snuck a picture of you. Thank you for the cookie for our boy too, I know when he wakes up he will smile! Thank you is not enough but it’s all I can do right now! We aren’t from here and it’s been an emotional weekend and week. Thank you, thank you thank you!“