Customers` Favorites
Customers` Favorites
“I spoke with 2 people yesterday who assured me that my complaint and refund would be handled in a timely manner by the location that the problem occurred and still have not been contacted. I was on a road trip home and stopped at a location near Des Moines, Iowa. We stopped on 3/11/2025. I placed an order online at 4:22 pm. We pulled in shortly after and proceeded to follow the instructions of pulling into a stall, checking in on the app and putting in the stall number. The progress bar showed the order was sent to the kitchen. About 20 minutes had gone by and still no food had come out, the drive thru line was moving slowly, so I didn't want to bother the employees if they were short staffed or overwhelmed. 40 minutes had now gone by and I decided to hit the red order/call button. After about 2 or 3 minutes, a lady got on the intercom and asked what I wanted. I proceeded to explain I had checked in for a mobile order and then she right away told me to come inside. I thought that was a bit strange since it's employees only and the kitchen where non-workers should not be allowed for sanitary reasons. Once I came in, she asked what I wanted to order. I explained that I had placed a mobile order and had been waiting 40 minutes. She then scrolls through the screen and tells me that they don't have ice cream. If they knew this as soon as the order was sent, why did someone not come out and tell us. 2 items that were placed had ice cream in it, so I asked if they could just refund those. She then tells me that they can't refund anything and that I would have to request it in the app. I then ask if I can just get a soda to replace the specialty float they couldn't make. She reluctantly said yes after asking if I was going to request a refund for both items they didn't have. After explaining that I have been waiting for 40 minutes, not one of the 4 employees in the store offered an apology or an explanation why my food and drinks had been sitting and not brought out. The girl who initially told me to come inside, instead of grabbing the drinks and handing me my food, she proceeds to complain about the shift and tells the other employees to clean up and she leaves. The guy working the drive thru is saying how the day had been slow, which if that's the case, why am I being asked to come into the kitchen to grab my own food after 40 minutes. I eventually had to ask for my bag of food and multiple drinks because, although it's painfully obvious that I am inside the location that I should not be in, waiting for food that apparently has been made but nobody wanted to bring out, even though that is their litteral job. I get my food and by the time I get back to my car after all is said and done, it has now been 50 minutes from the time I placed my order. Needless to say, the food was cold, soggy and gross and the drinks were completely watered down. But after the interaction that was just had, I wasn't about to ask for it to be remade because at this point I had been in my car with 4 kids driving already for 6 hours, with 4 more to go and this had already set us back almost an hour longer than planned. I contacted someone by phone as well as the texting option and both stated they could not process a refund but would escalate my complaint and have the management contact me. I stated multiple times I did not wish to speak with anyone from the stores location due to the extreme unprofessionalism of the staff. The food was not able to be eaten on top of items I did not receive and feel that it is more than reasonable to expect a full refund.“
Customers` Favorites
“Rayon burger and the fries brussel sprouts were amazing!“
Customers` Favorites
“This restaurant notified us, after we ordered online for delivery, that they believed our driver took our order. They called to tell us that before we even had a chance to believe there was a problem, and fully communicated what the issue was. They remade our order and it was delivered less than a half hour after they discovered the issue. Superior customer service. Highly recommend.“
Customers` Favorites
“We were in Des Moines for a soccer tournament and ran across you guys. I was diagnosed with celiac 3 years ago and you guys made hands down the best GF burger and tots I have had in 3 years. That includes better than in n out burger since you guys actually have a bun and they don’t. It’s also the best gf bread I have found in 3 years. I hope to someday make it back again!“
Customers` Favorites
“First time eating here. Friendly staff, fast service, reasonable prices, generous portions and delicious burgers and fries. I enjoyed the mushroom Swiss burger with perfectly seasoned crinkle fries. Our daughter is home from college, and she told us that’s the best burger she’s had in a long time. She had the bacon cheeseburger. Hubby had the double cheeseburger, it looked great too. He must’ve enjoyed it, he ate the whole thing! Glad we found this place, we will be back.“
Customers` Favorites
“Amazing food and at a reasonable price and not a bad wait time.“
Customers` Favorites
“Great food and beer, and very friendly staff. We come here every time we visit Des Moines!!“
Customers` Favorites
“The rumors are true.. the food is too tasty to pass up.. I have recommended this place countless times already“
Customers` Favorites
“Olivia was great and deserves a pay raise“
Customers` Favorites
“came over 3 hrs away, there food is excellect.“
Customers` Favorites
“Excellent food. Service was just ok and floors needed some sweeping.But, the food was delicious.“
Customers` Favorites
“We have nothing but good comments about the food, desserts and staff. We enjoy all sandwiches and love the fries. Staff are very friendly and courteous. We keep returning 🩷“
Customers` Favorites
“B-bops is AWESOME! Food is AWESOME! I never wait more than 5 minutes for my food. I have almost had every menu item. Superb food Superb service!“
Customers` Favorites
“Fantastic place for lunch or dinner. Great food at reasonable prices. Always good specials as well.“
Customers` Favorites
“B-bops is AWESOME! Food is AWESOME! I never wait more than 5 minutes for my food. I have almost had every menu item. Superb food Superb service!“
Customers` Favorites
“The hostess and waitress were very attentive and pleasant. I can't wait to go there again! Plus, the cook(s) did a great job preparing my Protein Pancakes and turkey bacon. BTW, the pancakes were 660 calories and turkey bacon was only 110! I got satisfied without a huge calorie binge. Love this IHOP!! 😁“
Customers` Favorites
“We got our food to go. It was ready way quicker than we expected. Staff was very friendly and engaging also.“
Customers` Favorites
“fast food. great service.“
Customers` Favorites
“dan is the man! my buddy Nathan from the synagogue inspired me to leave a note of happiness 😊“
Customers` Favorites
“everything was delicious“
Customers` Favorites
“The food is great, the server (Abigail)was very nice and engaging, and the bar has many options for many people. I got the wings in the sweet chili sauce with Cajun fries. The skin was very crisp, the chicken was juicy, the sauce was very nice, and the fries tasted really good with the ranch sauce.“
Customers` Favorites
“Looking for a good “Chicken Breast Sandwich,” or A “tasty Barbecue Bacon Burger” with delicious toppings the drive up to B-Bops on 73rd is the place. All fast foods may have the same name, but the staff and the care for the signature product may be different. At 73rd the staff cares about the presentation of the product as well as assembling a well made entree. The flavors are on an average on par thanks to management making sure the products are fresh and the staff continuously well trained even in their appearance. It says a lot about their fast food. They care in what they deliver to you. Nice work on consistently serving up good burgers and customer service.“
Customers` Favorites
“We just ate a late lunch and it was amazing, We will be back.Food and wait staff was wonderful!“
Customers` Favorites
“Super fast service for lunch! Tenderloin was yummy!!!“
Customers` Favorites
“It's a really nice place and it is classy too...“
Customers` Favorites
“I’ve been a regular here for years until I moved to another city but I still work in Grimes and I got my co workers food today from here. The bartender was super nice on the phone and in person. When we got the food back to my office everything was perfect. The food was amazing. My boss who usually trashes anything I order if it isn’t something in his usual food places, well he absolutely loved it and said next time we ever get burgers that’s where we are going from this point on! Thanks again Uptown!“
Customers` Favorites
“IF YOU RUN THIS PLACE, FIX THE MUSIC PLAYLIST.
Ok, for the rest of you: Ernie’s is the best bar in DSM. Cheap drinks, good atmosphere, cool bartenders, and the food truck sells great burgers. Recently the owner(s?) has/have enforced a strict playlist on the place (which is worse than letting your bartenders pick the music, if that needs spelled out), but this is a recent hiccup in a place that I frequent and love.“
Customers` Favorites
“I was really surprised by the exceptional food quality & selection. My team ordered different meal options
We enjoyed their new drinks for summer and Dubai chocolate pancakes fish tacos etc staff was friendly
Will definitely go back and do parties.“
Customers` Favorites
“Great food and staff. I have been coming here pretty much my whole life and it’s always been great.“
Customers` Favorites
“Travelling through Iowa and wanted to have dinner at someplace other than fast food. 36th Street Tavern was the place to go- food was excellent, atmosphere great, service topnotch! Check it out ..If we lived near we'd frequent this place often!“
“I am the type of person that loves positivity and giving great reviews. Give honor to where honor is due. And I give great reviews, call the managers and praise the service all the time. I have also had my share of terrible service and/or food and usually do not say a word. The experience I had this afternoon at Culvers in Ankeny was horrendous. The food that is. The drive through guy that took my order, payment and delivery was so kind and helpful. I ordered a cod dinner and was only able to eat some of the fish. The 2 sides I ordered were cheese curds and fries. Both were so cold, hard and dry. I was so disappointed. The roll that came with it was cold, hard and dry as well. The butter was good! I did eat most of the fish but it too was tough. WHAT has happened to Culvers? Don't they realize that they are not the only option for food? Sad to say but I will be going to those other options for my meals in the future. The concrete I ordered was sloppy (down side of cup) and melting but did taste good. I HATE leaving a poor review but come on Culvers. Do better. Be better. If it had been just 1 food this review would never have been written. Oh, side note. This was after the lunch rush and before dinner rush. It was close to 2. Got right into drive through with no waiting. Disappointed.“
Customers` Favorites
“I went through the drive in and was greeted by a friendly young girl who took my order. She came back with my order within a few minutes. The order was correct and I was on my way. I had the Chicago dog w/no tomatoes. The food was wonderful, and I considered it to be a real bargain. Oh yeah, I'm coming back.“
Customers` Favorites
“My wife and I went there Saturday evening for dinner, drinks, and a football game. Our waitress was outstanding! Can't remember her name but she is a 4th grade teacher.
Drinks were wonderful and lots of draft beer to choose from. We ordered a pizza and it was very good. Good enough that we are coming back Friday night to try taco pizza.
Thanks Cabaret!
UPDATE: We went last night and again, had a great experience! We ordered a taco pizza and wow, it was a surprise! One of the best, if not the best, taco pizzas we've ever had! Very good. Shocking really. Thanks again Cabaret!“
Customers` Favorites
“As Senator Grassley says, it's a good place for u kno what. I agree.“
Customers` Favorites
“A great place for gluten free food! As a celiac I spent a lot of time here when I was pregnant. The food is always nice, service is totally random that day in if it will be good or not. But any issues we’ve had before were kindly resolved by management.“
Customers` Favorites
“Went through the drive thru yesterday for lunch for my toddler. The line was crazy for drivers side so we went through passenger side and I let him pass the money out his own window and get his food. He loved it and the guy working the window was amazing with him! He had the biggest smile!“
Customers` Favorites
“The steak and eggs were ok. I was not asked if I wanted pancakes or a single piece of toast. It was without flavor and to me it was a fast fry steak. My wife's order was screwed up when she asked for onion rings instead of fries. The server was on top of our visit when we inquired about the order.“
Customers` Favorites
“This place is the bee’s knees. Consistent fast fresh & friendly. Fair prices too. They’ll modify your order to make you something, even if it’s not on the menu. They used to have a burger I liked that wasn’t on the menu, but our server Levi knew what we were talking about and told the kitchen. The best service we’ve seen for a long while.“
Customers` Favorites
“This looks like a regular restaurant and more expensive than DQ from the outside, but was surprisingly inexpensive with meals (burger, fries, drink) ranging from packages that are $6+. The food is very similar to DQ, as well as the shakes similar to DQ blizzards, but the prices are to similar to Burger King's coupon deals and the environment like a retro 1960's restaurant. Super surprised at the great prices! Photos shown are just like the actual food.“
Customers` Favorites
“Fabulous!! Great service! Food was yummy, hot and fresh!“
Customers` Favorites
“One of the only spots all of kids and all of the adults in our family agree on. It’s kid friendly, tons of menu options, food is consistently great, service is friendly.“
Customers` Favorites
“Very good service the are very nice people and kindly“
Customers` Favorites
“great restaurants! thanks for providing discounted burgers, every weekend for ever! you've helped so many people have a nice meal for the whole family. BEST BURGERS IN DES MOINES!“
“I give my positive review“
Customers` Favorites
“Took my mom and brother here on Friday to try to cheer my brother up after a bad day and our waitress Dey did just that and more! She had an AMAZING attitude, was very attentive to our table, never did a drink go low and she just had the best vibe I’ve ever experienced while eating out. She even offered a drink to go, just going above and beyond with her service. If you go here make sure to ask for Dey, she’ll make your experience worth while!!“
Customers` Favorites
“I am the type of person that loves positivity and giving great reviews. Give honor to where honor is due. And I give great reviews, call the managers and praise the service all the time. I have also had my share of terrible service and/or food and usually do not say a word. The experience I had this afternoon at Culvers in Ankeny was horrendous. The food that is. The drive through guy that took my order, payment and delivery was so kind and helpful. I ordered a cod dinner and was only able to eat some of the fish. The 2 sides I ordered were cheese curds and fries. Both were so cold, hard and dry. I was so disappointed. The roll that came with it was cold, hard and dry as well. The butter was good! I did eat most of the fish but it too was tough. WHAT has happened to Culvers? Don't they realize that they are not the only option for food? Sad to say but I will be going to those other options for my meals in the future. The concrete I ordered was sloppy (down side of cup) and melting but did taste good. I HATE leaving a poor review but come on Culvers. Do better. Be better. If it had been just 1 food this review would never have been written. Oh, side note. This was after the lunch rush and before dinner rush. It was close to 2. Got right into drive through with no waiting. Disappointed.“
Customers` Favorites
“Both the ladies in the Chrome Cafe was very professional, courteous, friendly, & with great attitude. And my order was done in a fast & timely manner that I didn't even get comfortable in my seat to wait for the order to be done. Will definitely come back to see them two again. And yes the veggie burger & fries was cooked to perfection. Well done all around ladies. See you when I'm back in town again. Layta PS... I eat majority of the food as I was typing this lol.“
Customers` Favorites
“Es un buen restaurante su comida es rica“
Customers` Favorites
“I really enjoy the Sourdough Melt. not a lot of options out there for sourdough or melts so I swing by and make it a double 🫠“
Customers` Favorites
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“Drive thru at this McDonalds is the way to go. Eating inside is fine too, but this store never really messes up my orders, the food is always HOT, and I love that. The workers are great listeners when taking the orders. This store just nails performance over all. They need to start selling Chicken McGriddles again, and then it would be a perfect score for them.“