Dunkin' Donuts in Buffalo Grove

“So today, my wife ordered from a nearby Dunkin via the app but picked the wrong one. She was in a hurry and screwed up and was about to just have to drive away empty handed. They didn't have the order showing, because it was the wrong one and she didn't have time to drive to the other. The owner asked if it was a big order and it wasn't especially. He then gave her what she ordered and didn't charge her a dime even though the other Dunkin got the money. She told me the story tonight and I feel compelled to write a review. This guy is doing everything right. Just wow. That's unheard of level customer service these days. He will get that money back easily, plus a lot more visits over the course of a year from us. It's worth the couple minutes extra drive for that.“

“I mean, it’s Dunkin- if you’re expecting a Gordon Ramsey experience, you’re the problem. Coffee is decent unlike other places that make coffee kind of watery. Donuts are alright, not a huge fan of donuts but impressed with their specialty donut of the month ?“