McDonald's

$ • Fast Food, Burgers, Coffee Shops

Menu Order Online

About McDonald's

McDonald's at the East Alton location has experienced some issues with service times and order accuracy. Customers have reported waiting around 22 minutes despite plenty of staff. There have been complaints about the drive-thru worker's attitude and difficulties with customizing orders. One customer received unsweetened tea when they clearly ordered sweet tea, and another paid for two holiday pies but only received one. Parking is limited with about six spots on one side of the building, including two handicap spaces, and a few pickup spots on the other side. In front, there is a larger parking lot serving nearby businesses, which might be a longer walk, especially for those with young children or elderly visitors. Despite these challenges, staff at this location have shown kindness; a customer shared a story of an employee who paid for a meal when they couldn't use their virtual card. Additionally, the restaurant has been praised for its cleanliness and the staff's patience, especially during a difficult situation when a family was stranded with their van issues. Customers appreciate the staff’s understanding and the overall efforts to maintain a clean environment.