Customers` Favorites
Customers` Favorites
“I usually trust Olive Garden because it’s a nationwide chain with very consistent food quality. We were driving from Chicago to central Illinois today, got hungry, saw this location along the way, and decided to stop.
The food itself was exactly what I expected from Olive Garden. The taste was consistent with every other location I’ve visited, so I have no complaints about the food.
Unfortunately, almost everything else was disappointing.
First, the restaurant wasn’t very clean. I know Olive Garden locations aren’t always spotless, but this one was noticeably worse. The tables, chairs, and even the utensils all felt like they could have been cleaned much more thoroughly.
Second, our bill was incorrect. We were charged for two dishes that we never ordered. Fortunately, the server corrected the mistake as soon as I pointed it out.
Third, the order of service was completely disorganized. Our entrees arrived before our drinks, and our salad and soup didn’t come until after the main courses. Normally, you would expect drinks first, then breadsticks, followed by salad and soup, and finally the entrees. The whole meal felt out of sequence.
Finally, the service was extremely slow. It took about 25 minutes before our server even came over to greet us. To be fair, the server himself was polite, apologized sincerely every time we mentioned an issue, and fixed the problems promptly. I don’t blame him personally—it seemed more like a management or staffing issue than an individual employee problem.
Overall, the food met the Olive Garden standard, but the cleanliness, billing error, slow service, and disorganized dining experience made this one of the weaker Olive Garden locations I’ve visited.“
Customers` Favorites
“Love everything on the menu I love the new addition The grain bowels“
Customers` Favorites
“Great service! Way to go everyone and I know it’s your pleasure!“
Customers` Favorites
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“The friendly environment of Matteson Location.. makes me nostalgic for their old location .. but Good people are still there.“