Chipotle Mexican Grill
$ • Mexican, Fast FoodAbout Chipotle Mexican Grill
Chipotle Mexican Grill Reviews
19 ratings
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The portions were honestly way too large. The staff added so much lettuce that they were struggling to wrap my burrito, and it ended up being a huge mess with the sauces dripping out. My boyfriend’s burrito was the same way. I appreciate getting a good amount of food, but the portions were so excessive that the burritos were difficult to eat and enjoy making my hands and around my mouth covered in sauces looking like I don’t know how to eat and it was embarrassing and made...read full review
Staff was really nice, and I don't mean to be picky, but my burrito was a hot mess. The girl didn't hear it up, and the top and bottom were spilling open making it super messy to eat. Even before that though the foil wasn't even completely covering the burrito and was dripping on its way to the register. If I hadn't said anything they would have just put it like that in the bag. Kind of disappointed, might just stick to the yorkville location even though its 15 mins from me vs...read full review
The manager here at the Montgomery il location has very poor customer service skills
Hours
| Monday | 10:30AM - 11PM |
| Tuesday | 10:30AM - 11PM |
| Wednesday | 10:30AM - 11PM |
| Thursday | 10:30AM - 11PM |
| Friday | 10:30AM - 11PM |
| Saturday | 10:30AM - 11PM |
| Sunday | 10:30AM - 11PM |
Chipotle Mexican Grill receives mixed feedback, with portion consistency being the main issue. Some customers find the portions way too large, with so much lettuce that burritos are difficult to wrap and end up as a huge mess with sauces dripping out. The burritos can be hard to eat and enjoy, leaving hands and faces covered in sauces. Others report very inconsistent portions, with chicken burritos sometimes feeling heavy and sometimes not. One customer noted meager portions on rice, beans, and other items that needed refilling despite not being busy inside. Black beans, steak, fajitas, and sour cream all needed to be refilled. Some burritos were a hot mess, not heated up, spilling open, with foil not completely covering them and dripping on the way to the register. However, the food is good and the service is great. Staff is really nice, super friendly, welcoming, and works well together. The restaurant is clean, service is fast, and food is great. One customer's food and order has been perfect every single time. A pickup bowl was made perfect. Customers hope the grand opening growing pains have been solved and portions become consistent.