Panera Bread in Naperville

“I remember when this location first opened and it was great. Again, it reminds me of a Starbucks where when it first opened, it was all the craze, but now corners and floors and sections are sticky and dusty. If you look up, almost all the lighting fixtures have layers of dust on them. The seating section has high tops, booths, tables, and a variety of options, but there’s no covered seating outside. I get the whole concept of ordering on the kiosk, but still, I think it backs up the front area as some people are still not comfortable are with the app/kiosk order method. The food pick up area is well staffed and runs smoothly. Food is solid. Today, 2 smoothies, 2 bagels, and 2 soups/mac were about $40. I think this is pricey….“

“I love going to this Panera because of the friendly and accommodating staff. We ordered dinner tonight to go and unfortunately, we realized the brownie we ordered was missing after arriving home. I called up and spoke with Johnny about the missing item. He was apologetic and courteous. He took of refunding the dessert since we did not receive and then proceeded to offer a dessert at no charge the next time I’m there. Thank you Johnny and team for knowing how to take care of customers even if an issue arises.“

“I absolutely love their frontaga or however you spell it sandwich, but a sandwich and a cup of soup for $20 low key wilding. It’s great tho, hate the price…still gonna come back. They get a star reduction tho cuz she forgot a spoon for my soup
:(“