Chick-fil-A in Schaumburg

“Great place but something changed recently, maybe personal. We are visiting this place once a week for half a year. They were amazing in everything until last lately. 3-4 weeks straight there is something we have to wait on a drive through, parking and waiting near entrance for 5-10 additional minutes. In most cases it’s a milkshake. They usually do them pretty fast, like 1-2 minutes max. But now they are sending us to wait. Today we were waiting for additional 15 minutes.

Last time they didn’t put any sauces. I was so used to get service that I never checked if they forget something. Now I will have to.

Hope they will get great again and soon :)
No one likes when things get worse. Let’s leave it insurance prices only, please 😵‍💫“

“I don’t often leave reviews, but today’s experience truly stood out. Even on a busy Saturday morning, our order was correct and the service was excellent. What made the experience exceptional, though, was one employee in particular—Amy.

While delivering food to another table, Amy noticed a language barrier with the customers and immediately used her bilingual skills to speak Spanish so they could fully understand and enjoy their experience. You might not expect it at first glance, but she spoke Spanish very well. She even shared her story and was incredibly personable, not just with that table but with everyone around her.

Moments like this are exactly why I continue to choose Chick-fil-A. Employees like Amy make a real difference.“