{{ group }}
-
{{ item.name }}
- {{ item.properties.formatted }}
“Chick-fil-A is absolutely delicious! The food and service are exceptional. There’s not one fast food restaurant in the United States that has better service than them.
Due to popularity, sometimes it’s difficult to find a seat. That would be my only criticism. Otherwise I will continue to keep Chick-fil-A on the top of my list!“
“I never leave reviews at fast food chains but I love Chick-fil-A and this location in particular was really good! Great food, quick service but more importantly, the owner was incredibly friendly and was working very hard. Definitely appreciated that!“
“Honestly the team here are all incredible. During 2 very difficult points in my life I happened to go through the drive through of this location and a team member (without knowing) absolutely made my day. Through their kindness and generosity. Thanks for being good people 💛.“
“Stopped by Chick-fil-A in the Irving Park/Addison area while passing through Chicago. Like most Chick-fil-A locations, the food itself was good and consistent — the chicken sandwich was fresh, crispy, juicy, and exactly what you expect from the brand. The waffle fries were hot and well seasoned, and the service moved relatively quickly despite the restaurant being quite busy. Staff were polite and professional, which is something Chick-fil-A usually does better than most fast-food chains.
That said, the experience was disappointing overall because the bathroom was closed during our visit. When you’re traveling, especially with kids and family, access to a restroom is not a small issue — it becomes part of the overall customer experience. After driving around the city and stopping specifically to eat and take a break, finding out the washroom was unavailable was frustrating and inconvenient. There didn’t seem to be much communication around it either, which made it even more disappointing.
The restaurant itself appeared fairly clean and organized, and you could tell the staff were trying to keep up with the flow of customers. But for such a high-traffic location, basic amenities really matter. It changes how comfortable and welcoming the experience feels, especially for families, travelers, or anyone stopping in during a long day.
I’ll still say the food quality and customer service were better than many other fast-food places, which is why I’m not giving it a lower rating. But the closed restroom definitely impacted the visit enough to bring the overall experience down.
Overall: good food, decent service, but the lack of restroom access made the stop far less convenient than it should have been.“
“Considering how busy the place is can't complain on the quality food tastes good and they even bring you the food. The only real complaint is that you have to ask for the sauces but I would imagine that's a mixed issue with cheapness / customer fault as well from people taking too much 🤷“
• $
“Food was good and the restaurant was clean. There is no place to sit in the he restaurant because I is so small but it has a very nice order area that makes up for it. This Chick-fil-A is located in M10 terminal 5, I was kinda hard to find but I hope this helps you out. Overall this place is great, I got breakfast and everything was amazing, I would recommend coming here for lunch, breakfast, or dinner.“
“Excellent service at Chick-fil-A! I lost my phone, and Isaac went out of his way to retrieve it for me. I really appreciate his honesty, kindness, and willingness to help. Thank you, Isaac, for providing outstanding customer service! The food was delicious. Definitely returning“
“Ham with ABOVE & BEYOND after my door dash order was stolen. He was kind of enough to walk me through the process of what to do to get recompensed for the order the assigned door dash driver stole. GIVE THIS MAN A RAISE , very kind, respectful, and did not escalate the situation.“
“This Chick-fil-A was overall very nice. The staff was kind and the service was quick to bring me my food, and my order was just like I requested it. The inside atmosphere was modern and nice besides some garbage on the floor by some tables, and the bathroom wasn't completely clean. Overall I enjoyed eating at this location.“
“Went in with my students. I ordered 11 kids meals all the same to make it easy for them. They messed up a few kids meals(some were missing fries). They took longer than expected. The fries were cold.
They did apologize and gave us an extra drink.“
“This place was as busy as any other Chick-fil-A, but only at the drive-through. So we ate inside both times we were there.
I must say that the staff was super nice, the place is clean, and the food is served fast, and it is exactly the same as at any other Chick-fil-A.
Thank you, and keep up the great job!“
“Came through for lunch today. There was a big storm coming and the wind had knocked out the power of neighboring food options, so the line was NUTS. However, it took less than 10 minutes to get through and my order was accurate. Associates were friendly despite the weather and super organized! Nice work.“
Fast Food • $
“My goodness, the service was top tier, and not for a fast food place but for like a nice sit down restaurant, I didn’t catch her name, but the girl that helped us was A-M-A-Z-I-N-G. It was sunny and we sat outside, the atmosphere was nice, btw she brought the food to us, outside. The only thing is it was my first time eating ChickfilA and I wasn’t a fan tbh, but my fiancé loved it. So I guess its just a taste preference.“
“This Chick-fil-A is exactly what you would expect, and that is a good thing. Chick-fil-A has a high standard across the board, and this location definitely lives up to it.
The food is consistently good, the service is friendly, and they keep things moving even when it gets busy. That level of consistency is one of the reasons I keep coming back.
It is also nice to see more restaurants and fast food options continuing to come into the South Loop. The area has changed quite a bit over the years, and this has become one of the more convenient places to grab a meal. I have always felt comfortable stopping here, and it is one of the better spots in the neighborhood.
Overall, this location delivers exactly what you expect from Chick-fil-A, and that is why it is an easy five stars.“