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“My office ordered lunch from this location today and experienced truly above and beyond customer service. We ordered about 13 individual meals plus extras on the side and everything was made correctly and had all the sauces that we requested. The owner even called after we retrieved the order to make sure we received everything and after telling him that the only thing missing was a single sandwich, he personally brought it to us at our office. By far the best chic fil a catering/ large lunch order experience we have had!“
“I love this location. In general, Chick-fil-A is known for smiling faces and great customer service, but Katie goes above and beyond! She is super friendly, knowledgeable and very accommodating! I frequent this location when I leave the train and I want to say that she’s an asset to this team!
This location is well kept and management seemingly does a great job.“
“Honestly the team here are all incredible. During 2 very difficult points in my life I happened to go through the drive through of this location and a team member (without knowing) absolutely made my day. Through their kindness and generosity. Thanks for being good people 💛.“
“Stopped by Chick-fil-A in the Irving Park/Addison area while passing through Chicago. Like most Chick-fil-A locations, the food itself was good and consistent — the chicken sandwich was fresh, crispy, juicy, and exactly what you expect from the brand. The waffle fries were hot and well seasoned, and the service moved relatively quickly despite the restaurant being quite busy. Staff were polite and professional, which is something Chick-fil-A usually does better than most fast-food chains.
That said, the experience was disappointing overall because the bathroom was closed during our visit. When you’re traveling, especially with kids and family, access to a restroom is not a small issue — it becomes part of the overall customer experience. After driving around the city and stopping specifically to eat and take a break, finding out the washroom was unavailable was frustrating and inconvenient. There didn’t seem to be much communication around it either, which made it even more disappointing.
The restaurant itself appeared fairly clean and organized, and you could tell the staff were trying to keep up with the flow of customers. But for such a high-traffic location, basic amenities really matter. It changes how comfortable and welcoming the experience feels, especially for families, travelers, or anyone stopping in during a long day.
I’ll still say the food quality and customer service were better than many other fast-food places, which is why I’m not giving it a lower rating. But the closed restroom definitely impacted the visit enough to bring the overall experience down.
Overall: good food, decent service, but the lack of restroom access made the stop far less convenient than it should have been.“
“THIS IS DRIVE-THRU FOR ONLY PURPOSE. Waiting line is not that long . They usually have 3. Lines open if not 2 but they move fast. The team outside very polite respectful & would repeat your order to double check. Have no complaints with chick-fil-A .“
• $
“Food was good and the restaurant was clean. There is no place to sit in the he restaurant because I is so small but it has a very nice order area that makes up for it. This Chick-fil-A is located in M10 terminal 5, I was kinda hard to find but I hope this helps you out. Overall this place is great, I got breakfast and everything was amazing, I would recommend coming here for lunch, breakfast, or dinner.“
“This is an awesome Chick-Fila! As you approach and go inside, It looks like you're entering a very small shop. In fact, there's nothing but cashier stands inside... until you go upstairs to eat. The dining area on the 2nd floor is huge with great views of the Chicago streets. There's even a sitting area with comfortable chairs and outlets to relax and or do any busniss you need to while you eat.“
“Ham with ABOVE & BEYOND after my door dash order was stolen. He was kind of enough to walk me through the process of what to do to get recompensed for the order the assigned door dash driver stole. GIVE THIS MAN A RAISE , very kind, respectful, and did not escalate the situation.“
“This Chick-fil-A delivers a consistently excellent experience and definitely deserves five stars. Even though I do not visit this location often, every visit has been impressive. The food comes out quickly, arrives hot and fresh, and is always prepared just right.
The staff are friendly, professional, and provide service that is consistently above average. The dining area is clean and well maintained, and there is usually plenty of seating available, making it a comfortable place to enjoy a meal. Between the fast service, delicious food, and welcoming atmosphere, this location stands out as one of the best. I always leave satisfied and look forward to coming back.“
“Savannah was sooo sweet! 🥰 She recommended a delicious salad for me and a chicken nugget meal for my son — both were fire! 🥗🍗🔥 She kept a great attitude even in this freezing cold 🥶❄️ Give her a raise! 💸👏 You a good woman, Savannah! 😂💖“
“Went in with my students. I ordered 11 kids meals all the same to make it easy for them. They messed up a few kids meals(some were missing fries). They took longer than expected. The fries were cold.
They did apologize and gave us an extra drink.“
“Chick-fil-A is amazing. I appreciate the staffs and managers kindness to me even though I have autism and their food is amazing and really good. Manager is very nice. The restaurant is in good condition. Amazing chicken sandwich. Must come back. 10/10.“
Fast Food • $
“My goodness, the service was top tier, and not for a fast food place but for like a nice sit down restaurant, I didn’t catch her name, but the girl that helped us was A-M-A-Z-I-N-G. It was sunny and we sat outside, the atmosphere was nice, btw she brought the food to us, outside. The only thing is it was my first time eating ChickfilA and I wasn’t a fan tbh, but my fiancé loved it. So I guess its just a taste preference.“
“Chick-fil-A is absolutely delicious! The food and service are exceptional. There’s not one fast food restaurant in the United States that has better service than them.
Due to popularity, sometimes it’s difficult to find a seat. That would be my only criticism. Otherwise I will continue to keep Chick-fil-A on the top of my list!“