Dairy Queen Grill & Chill
$ • Fast Food, Ice Cream, Burgers
Hours:
3121 E Atlanta, Springfield
(217) 679-5059
About Dairy Queen
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Dairy Queen Reviews
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HORRIBLE service. Unprofessional staff. Never again.
We ordered online @ 7 PM on Sunday, March 22, 2026. Order was supposed to be ready at 7:11 PM. Order still not ready at 7:50 PM. I asked to cancel my order and get a refund ($25.07) and was told I need to do it through the app. There is no way to do this. There is no number posted anywhere in the restaurant to contact someone with issues either.
The girl working the register was very overwhelmed and trying her...read full review
I am just disappointed.. I have a reason and the DQ store didn't care. The manager didnt even apologize, stop giving 3 cents worth of ice cream for discrepancies. It's an insult.
Awful service. Rude staff. You just lost a customer.
Menu
Hours
| Monday | 10AM - 10PM |
| Tuesday | 10AM - 10PM |
| Wednesday | 10AM - 10PM |
| Thursday | 10AM - 10PM |
| Friday | 10AM - 10PM |
| Saturday | 10AM - 10PM |
| Sunday | 10AM - 10PM |
People in Springfield Also Viewed
Dairy Queen Grill & Chill offers a mixed experience, but many customers enjoy the satisfying burgers and sweet treats. The mobile ordering system works well, with efficient employees, although shakes can be a bit thin. The restaurant can get extremely busy, leading to longer waiting times, but the woman at the front provides amazing customer service, greeting every person with a pleasant and happy demeanor. The burgers are praised for their taste and juiciness, while the Blizzards are described as "Pure Heaven in a Cup." Despite some inconsistencies, Dairy Queen Grill & Chill remains a convenient spot for homemade-style burgers and delightful desserts.