Steak 'n Shake
$ • Burgers, American, Fast Food
Hours:
23 Executive Dr, New Castle
(765) 521-4514
About Steak 'n Shake
Customers' Favorites
Steak 'n Shake Reviews
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I purchased food on the mobile app for delivery. My food was never delivered. They still took my money. They sent me an email saying they canceled my order but still haven't returned my money. there's absolutely no way to speak to a person on the phone and I've sent numerous complaints through every avenue that I can email the mobile app this website on Facebook. I will never go back there again You just bought yourself $42.67 worth of bad advertising! Hope you're happy with yourself.
The quality of our local steak and shakes have significantly improved along with the staff. Much cleaner, tastes better, and even seems more filling than it used to. On top of that the new company policies like banning microwaves, beef tallow for their fried goods, and grass fed beef for the burgers. It went downhill a while ago but I can definitely say it has done a complete 360 and has honestly been one of our families favorite quick fast food locations now. Definitely better...read full review
This place peaked decades ago and has now settled for being a meme that serves trash. Courting MAGA means they know they’ll be out of business in 2-3 years and are milking it until then. Eat at your own risk.
Menu
Hours
| Monday | 10AM - 10PM |
| Tuesday | 10AM - 10PM |
| Wednesday | 10AM - 10PM |
| Thursday | 10AM - 10PM |
| Friday | 10AM - 10PM |
| Saturday | 10AM - 10PM |
| Sunday | 10AM - 10PM |
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Steak 'n Shake is a restaurant that offers a mix of experiences. The steakburgers are often praised as amazing, and the dining area has a really nice retro look that is generally clean. The french fries can be hit or miss, sometimes being small and not hot. The ordering process at kiosks instead of with staff can be tolerated, but some customers prefer more personal interaction. The food and shakes are frequently great, served in nice frosty glasses, although the wait time can be long, especially for shakes. Some visits have excellent service, while others may struggle to get assistance. The restaurant's cleanliness is typically good, though the bathrooms might need more attention. Overall, Steak 'n Shake provides a varied dining experience, with the quality of the food and service depending on the specific visit.