McDonald's in Wichita

“Some of the employees need retaining. I was told to come inside & pick up a order. So I was made to back out of drive thru all for the lobby to be locked & closed. I even told drive thru & they said they didn't care & made me get put of line. The lady working was rude on the speaker.“

“I want to start off saying I usually dislike eating or ordering from McDonalds in general. Other locations either get the Order wrong or take too long or have thrown together food. I work close to the West Sweet and Taft location- so occasionally go there to grab a snack and really just because I love the sweet tea. What I realized today is that every time I have gone the service is fast and efficient here and the food is delicious and they always get my order correct. The fries are salted perfectly. The tea is super sweet and not over iced so you can enjoy more of it. The burgers are juicy and well put together and tasty. So, at least for this west street location, I have to say they are, and have been, doing a great job whenever I go. Thanks for the great food and service yall keep up the good work!“

“It's McDonald's, but this one has friendly staff and was very clean.

Parking: Plenty of parking

Kid-friendliness: What kid doesn't like ve McDonald's!

Wheelchair accessibility: Yes ramps on both entrances“

“This is my local McDonald's, so I'm here every so often. I don't know who was responsible for preparing my nuggets tonight (9/17/24, about 8:30pm), but top notch work! They were perfect, and even the presentation looked great! Whoever is responsible, thanks for that little bit of extra attention!“

“The food is always exactly as ordered and fresh here! No complaints at all on that. But, you could definitely tell that the gal working the drive through order window absolutely did not want to be there. Seemed VERY irritated and a bit rude. I get it! I worked in hospitality and grew up in the business as my parents owned a cafe and I owned a food trailer. But, as my dad used to say "If you're going to do it, do it right with a smile on your face" Otherwise, find something different. Life is short! Find happiness or make it yourself!“

“Good place to eat on short notice. Also a place to meet and visit with friend and family. Love the egg mcmuffin for breakfast. Tyler store has the better sevice than the other 3 near by.

The tyler store service has greatly improved over the last month. I happy you replaced the rotten crew/management.

1 month later..
The crew sucks today. Witness a team member toss sauce on the counter and slid on the floor. Customer picked up the sauce and tossed behind the counter. Management was not paying any attention to the lobby which had a long line. I asked myself why. Never again. You need to change your businees model before i will ever step foot in your stores. I hope the city of wichita will embrace the same sentiment.“

“Egg McMuffin was good.

McDonald's at 13th and West Street & 21st and Maize is far better than the Tyler Store. In fact, my 2 visits was more awful. I will drive the extra 5 miles. I urged everyone to boycott the Tyler store until management make some major changes.“

“The workers are very kind! I mean, it is McDonald's, so the quality of the food is pretty well always subpar. You know that when you're going there, so I'm not including that aspect in the review. The prices have gone up way more than I think the product is worth. I love using the app. It's very convenient, and I rack up points pretty quickly. Even for the quality of food that it is (or isn't), it doesn't taste bad.“

“Poor young man who brought my food out to me tonight had the bag tear on him and all of my food went onto the ground.I hope you know I appreciate you and although it wasn't necessary, thank you for the apology ice cream. Great service, thank you ?“

“This is 1 of 3 McDonald's I go to in Wichita area. It is my main one for sure. They are always on top of it. I would say they took too long 1 out of 100 times and I was in a rush so they refunded my money and I moved on. I can't believe they have this low of rating! They should be 4 stars or above easy. I'm gonna grab dinner right now.“

“McDonald's is a fast food restaurant they serve with a smile and the people that serve are people who can multitask.
I love to go to McDonald's because the mocha and the caramel mocha coffee/latte remind me of my mom. We used to go and get a coffee every morning and talk in the early morning to start our day.“

“I visited store #18693 @ 1645 S Webb Rd Wichita I was greeted by a friendly and chipper woman. She greets you with a hello, welcome to McDonald’s. How may I take your order when you walk through the door. Her name was Jadia, her colleagues were very nice. I asked for their names their name and she graciously gave me their names, General Manager, Ana. One of the nicest ladies I have ever met as a general manager. She was also working with Alan. Who when he hands you your food asks you if you need anything else and if you are missing any condiments, please come up and tell either him or one of his other colleagues and they will get them for you and please enjoy your meal. Jamie was in the kitchen and made one of the best Big Mac I’ve had. Mia who was one of the shift managers was making sure the drive-thru was getting there food. Every time I go to this McDonald’s, I am always greeted with politeness and courtesy and you owe this to the general manager. Who knows how to keep her employees up-to-date with everything you need to know how to keep your customers happy.“

“Stopped by on mother's day with a huge order for my staff. The manager on shift had no issue w the order even though they were very busy and had a ton of cars. A guest in the store ordered prior to me and the lady who checked him out had set his cup on the counter for him and he walked away without it and went to the bathroom. when he had come back the cup had been placed back behind the counter and the customer lost it, was instantly 10/10 anger over a cup. The manager attempted to calmly explain but the customer was still yelling in the store. Huge props for keeping his cool through the stress, hope he gets a raise. the time of this was 5/12 ~6:00pm“

“Way too many homeless, filthy and demented folks are in the store on Broadway and Waterman, so it is chasing the actual paying customers away.! The food is either too drenched with mustard and ketchup or it's as dry as a bone with 0-2 pickle slices that are just shaving size. You may also wait a good few hours it feels like to get your order just taken!“

“I had to go to the McDonald’s in Wichita, the guy who was in the drive thru was extremely kind I asked for 2 apple pies but they were out he suggested the strawberry crème pie which was very good I didn’t even know that they sold another type of pie!“

“Food always good but sometimes service can be forgetful of some stuff or not listen to how you want your food and just put everything possible on it regardless of how you ask for it, and also completely forget some parts of your order. So I definitely recommend them but just check your bag in the to-go line.“

“12/14/2024: 5:12 pm
Never expected this location to have such good quality. My Hot n Spicy McChicken was actually fresh enough to be crispy and that double cheeseburger was juicy and melty. It's gotta be a really busy spot, so I'm not sure how they pulled it off. I'm looking forward to going back for a good cheap eat after my next Sam's Club trip.“

“I just watched one of the most amazing heartwarming exchange between an employee and a customer or a coworker. She excitedly greeted a young man who had walked in who kinda looked down. Asked if he had gotten a haircut and how good it looked and he lit up smiling and she kinda happily danced her way back to work big smile on her face ! This made mine and my daughter's day!!! 🥰All the loves and feels.“

“This McDonald's has improved itself. Employees sound genuinely nice. The food taste better. I have noticed that food does not come out lukewarm I think this McDonald has improved for the best. Drive thru is faster, in my experience. Makes me think they found better management to see through its flaws.“

“So we actually live by the mcdonalds on webb. They were awful. They supposedly refunded my card which i never got. Food never fresh. However this mcdonalds is wonderful! Always fresh food. Great managemnet and staff! If youre going to a mcdonalds in wichita e kellogg is the one to go to!“

“Mr Isaac is the best he goes above and beyond for his community day in and day out he shows good professionalism when it comes to the hasty world of fast food restaurants'. Mr Isaac is utterly the out going staff member us customers are asking for he is the Epitome of good ethics when it comes to customer service; one of the customer needed a band-aid and Mr Issac stop what he was doing and went straight to the first-aid kit to get a band-aid for the customer he deserves a five star. GB“

“The staff at this location are great. Always friendly. I recently started using the McDonald's app as part of their rewards program and it is great. You place you order then put your parking spot on the app and they bring it out to you. Easy and seamless.“

“Had an issue with my order not coming through on there system, but the assistance manager there did a really good job at fixing fast and while maintaining wonderful customer service even while super understaffed. Greatly appreciated the extra effort to the issue“

“In the games area it was too cold and the food got cold quickly, it took them a while to deliver the food and they delivered it in different parts to my family about 15 minutes per member and in the end they forgot to deliver food, the manager apologized and said that one of the workers was doing a bad job and left and that's why they were late, until the manager was very kind in explaining to me what happened to them😊👍“

“I gotta say this place has been consistently great with serving my food fast and proper. Friendly employees and I must say they are always good vibes. Especially the afternoon crews. However, I will say it depends on how busy this restaurant gets. So choose wisely“