McDonald's in Wichita

“it's been a little while since this last review I set out obviously they changed personnel and not for the better I would call a total lack of incompetency and lack of general job knowledge I won't go back to this restaurant not for DoorDash not for Uber not even for myself Nice job there McDonald's you suc“

“The weekend morning shift at Pawnee and West St is the worse. They are rude, slow and the orders are usually wrong about 85% of the time. We always get a breakfast sandwich and it's either missing something or just straight up not what we ordered.“

“McDonald’s is nice. Customer service is friendly. The only complaint that I have is if I wanna hear Spanish being spoke all the time I would go to Mexico and hear it. I live in America. I don’t want to come to a restaurant that’s an American chain and hear nothing but Spanish being spoke by the employees“

“Did a mobile order for my breakfast, February 14 And I waited five minutes in front of the drive-through window to get my order. When I got home. Everything is messed up two of my sandwiches. Was not the right order. I asked for ketchup and strawberry jam that didn’t give me that either. They were Try to take orders out. They need to have a better service and checking on all foods. Been calling for about 20 minutes now. And I have call probably more like 10 times now and they haven’t answer my phone call at all“

“I am beyond pleased with the service I got here tonight! I showed up last minute before church. I didn't have a lot of time. My order was complicated but they were very patient with me. They asked me to pull up because we had a large order. I waited a few minutes, not long at all but I was late and had to go. I felt really bad but called and canceled the ordered. After church, i came back for the refund. I asked them if they could remake the order instead. They remade the order without any complaint. Honestly, I will come back here for drive thru weds because of Jaun, Adrian, and Landan. There was also a girl working the window but I didnt get her name. She was also very patient and accommodating. A+ for great service.“

“One of the last good McDonald's in the area. Greeted by a person, ordered from a person, self serve soda fountain, and lots of old people inside eating their breakfast.

It seems like we've lost these friendly McDonald's over the years where you can still enjoy your meal inside. Sad to see, but this one is doing something right from the management level. Thank you!“

“The weekend morning shift at Pawnee and West St is the worse. They are rude, slow and the orders are usually wrong about 85% of the time. We always get a breakfast sandwich and it's either missing something or just straight up not what we ordered.“

“The weekend morning shift at Pawnee and West St is the worse. They are rude, slow and the orders are usually wrong about 85% of the time. We always get a breakfast sandwich and it's either missing something or just straight up not what we ordered.“

“It was awesome
We got an extra happy meal
Have the toy to my nephew with his meal, it made him happy bruh lol
All the kids were ecstatic to get McDonald's.
I shouldn't have but my babies were hungry and yeah.“

“McDonald's is a fast food restaurant they serve with a smile and the people that serve are people who can multitask.
I love to go to McDonald's because the mocha and the caramel mocha coffee/latte remind me of my mom. We used to go and get a coffee every morning and talk in the early morning to start our day.“

“Stopped by on mother's day with a huge order for my staff. The manager on shift had no issue w the order even though they were very busy and had a ton of cars. A guest in the store ordered prior to me and the lady who checked him out had set his cup on the counter for him and he walked away without it and went to the bathroom. when he had come back the cup had been placed back behind the counter and the customer lost it, was instantly 10/10 anger over a cup. The manager attempted to calmly explain but the customer was still yelling in the store. Huge props for keeping his cool through the stress, hope he gets a raise. the time of this was 5/12 ~6:00pm“

“I visited store #18693 @ 1645 S Webb Rd Wichita I was greeted by a friendly and chipper woman. She greets you with a hello, welcome to McDonald’s. How may I take your order when you walk through the door. Her name was Jadia, her colleagues were very nice. I asked for their names their name and she graciously gave me their names, General Manager, Ana. One of the nicest ladies I have ever met as a general manager. She was also working with Alan. Who when he hands you your food asks you if you need anything else and if you are missing any condiments, please come up and tell either him or one of his other colleagues and they will get them for you and please enjoy your meal. Jamie was in the kitchen and made one of the best Big Mac I’ve had. Mia who was one of the shift managers was making sure the drive-thru was getting there food. Every time I go to this McDonald’s, I am always greeted with politeness and courtesy and you owe this to the general manager. Who knows how to keep her employees up-to-date with everything you need to know how to keep your customers happy.“

“Just went and got food with my family, and they told me they didn't have any apple pies, so I was like it's alright, then they said we can refund you or make you 2 totes of cookies I was like ya I'll take some cookies thinking I'm only getting 2 but got 26 W service. 😭🙏“

“I ordered through the McDonalds app before I arrived. I had a bonus deal of 20 piece chicken nuggets and a basket of fries. I asked for no salt on the fries and they came out hot and crispy. The new Sprite berry drink is delicious and I will be getting it again and trying their new refreshers.

Of course you have to have an apple pie for dessert, I wanted a vanilla shake but it seems they clean their machines at night; it is nice that the app shows the shakes being unavailable“

“The weekend morning shift at Pawnee and West St is the worse. They are rude, slow and the orders are usually wrong about 85% of the time. We always get a breakfast sandwich and it's either missing something or just straight up not what we ordered.“

“The weekend morning shift at Pawnee and West St is the worse. They are rude, slow and the orders are usually wrong about 85% of the time. We always get a breakfast sandwich and it's either missing something or just straight up not what we ordered.“

“Who would have thought that the absolute pinnacle of customer service and geniune kindness would come from a McDonald's at 230am on a Tuesday morning. The woman working at the time went above and beyond. I had a really rough night and her kindness meant more than she could have known! It's not the closest store to my house but its definitely my store now. Food was good too“

“Food has always been as expected. Sometimes, I've noticed this at other McDonald's as well. When standing at thr counter to order it can sometimes be a while before someone comes up to take your order.

I'm pretty sure they'd prefer you order online or the store kiosk.. 🤔 whatever they're called.
I'm old school, prefer to order face to face.
As writing this, looked up, 3 people placing orders on the in-store machines.“

“I’d honestly given up on McDonald's late-night shifts because of so many bad experiences at other locations. However, this visit completely changed my mind! Everything was fresh and made exactly right. The fries were perfect—hot, crisp, and not oversalted—and even the cookies were fresh out of the oven. It’s been a long time since I’ve experienced service this fast, fresh, and simple. Truly a 10/10 experience!“

“This location is always clean and a go-to because of same. We use the kiosk to order, but since the food is brought to our table, the crew member has never failed to greet us. The food is always hot and fresh, and McDonald’s always has a good bargain on tap.

Fairly easy access even though it is located on a busy corner.“

“I Door Dash and I was given a order for delivery from this Mc Donald's usually I get treated disrespectfully from other locations..Not this store they made me feel very welcomed...This was on 08/19/2025 @ 9:00 pm. Manager was bame KELLY She was sweating her butt off working hard and her team everyone of them was working and the store was very nice and clean....WOW! Her crew was so helpful and very nice.. Especially the girl that was working cashier upfront she had glasses and long hair she handled a challenging customer very well I was so proud of her...I would have promoted her for that!! She handled him so well i would let her run my store i used to work at mc Donald 30 years ago and so much has changed since my younger days im 51 and worked there when I was 16 so that store and those exact employees who were working I would have run my store anyday...I was there 10 minutes and they didn't even know I was there...I chose to not let them k ow I was there because I was so shocked how Kelly and her team worked together and was so nice and orders were going out so fast. I was amazed cause I dont see this are get this service at slot of the McDonald's in wichita there were some McDonald's drive thru window is so nasty but this one was so ckeaned...Great job guts we sure need more people like you folks ....I'll be back“

“Husband was in Wesley for a week or so and I went to this location several times. Every time I went the food was hot, the order was correct, and everyone was very pleasant!! Thank you so much for your hard work and dedication! It makes a world of difference to someone dealing with other problems at the hospital.“

“They get a bad rep, but I think it’s undeserved. The staff here are friendly and accommodating to order mixups, which are normal at any fast food place. I’ve ever had a bad experience here. Great place, I come all the time. I hope they stay this way!“

“In the games area it was too cold and the food got cold quickly, it took them a while to deliver the food and they delivered it in different parts to my family about 15 minutes per member and in the end they forgot to deliver food, the manager apologized and said that one of the workers was doing a bad job and left and that's why they were late, until the manager was very kind in explaining to me what happened to them😊👍“