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“I come 2-3x a week and generally have a good experience except when this employee is on desk (didn't catch her name tag but has dark hair, working on June 4 @ 9:30 AM).
Twice now (in May & June), she's refused to make Lavender Matcha, saying the store didn't have it. But everytime I come, everyone else has always been able to. I know it's a seasonal drink, but she could've offered regular matcha or something else.
The main issue is the unprofessionalism. She rolled her eyes and scoffed at me when she replied. The tone and attitude were combative and rude. Someone needs to retrain her and hold her accountable.
First time? No problem, bad day probably.
Second time? It's a pattern and it's worse this time. It needs to be addressed.“
“Everyone that works here has been incredibly wonderful and kind to me whenever I come by for a usually much needed caffeine rush. If corporate is reading, everyone deserves a raise. Adding the cute little strawberry I got for my strawberry drink.“