Customers` Favorites
Customers` Favorites
“I am in a wheelchair and non-verbal and had to have help just to get the doors open to get inside. I had to use my phone/my communication cards to communicate with the person taking my order. The person didn't know that there was a picture and a brail menu for people to use. I think that there should be some form of a button for the outside door for handicap people, and that the picture and brail menu was accessible to everyone and that people didn't have to ask for it, especially since some of us out there just want to be treated like normal humans even if we can't walk or talk. Placing a self service kiosk to place orders for us handicap people would probably benefit us too. I know that the person taking my order was trying his best and didn't know of the two menus, so I think he did a good job on working with me and accommodating my communication needs.
I know that its going to take time for everywhere to be fully handicap accessible, and that places are trying the best they can.
I'd definitely go back to get food again, I just have be a little bit more prepared next time.“
Customers` Favorites
“I write this review mostly to illustrate a potentially bad situation that was made right by the staff. I had ordered a 12-inch sub online late this afternoon, and when I arrived to pick it up, it was only a 6-inch sub. However, upon pointing this out to the friendly woman at the counter, she apologized promptly and noted the confusion on the way the order may have been interpreted from the receipt. She then offered to make me a second 6-inch sub to rectify the situation and did so promptly. As I told her, I wasn't trying to give her a hard time, and she was doing exactly the right thing given the circumstances. I rate a mistake that is promptly fixed as the highest form of customer service. Hence, this is mostly a review to say that at least at this location, there is at least one person who deserves praise.“
Customers` Favorites
“Federal street Subway! Site of the first Kentucky Fried Chicken in Greenfield! What can you say about Subway? First they make all there rolls fresh at each location. They offer combo meals! They have good subs at fair prices! Service is pretty good! Prices and specials could be better!Updated 5/28/24 New menu offered! Prices are higher of course!“
Customers` Favorites
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“Good but should of mentioned the garlic sauce was spicy. It has caused issues and I am reporting it.
Sometimes food is messed up but barely anymore it was more when the oil was different for the fries at this location all the way to West Springfields location on Riverdale Road. Since corrected, things have been great!!!!“