3.4
Good
75 Reviews
115 Turnpike St, North Andover · 10.4 miles
Customers’ favorites
- Little Bacon Cheeseburger
- Regular Cajun Fries
- Little Cheeseburger
- Their Cheeseburger
“I would like to take a moment to recognize the outstanding service provided by Elias A, the manager at Five Guys in North Andover. Yesterday, we received an incorrect order in the night shift - which was understandably frustrating as we couldn’t make an exchange as the restaurant was already closed when we got home and realized our order was wrong. However, when we returned today around 2:30 PM to address the issue, Elias completely transformed our experience. From the moment he assisted us, he was incredibly attentive, understanding, and professional. He listened carefully to our concerns, showed genuine empathy, and handled the situation with exceptional customer care. What truly stood out was his ability to turn a negative experience into a positive one. Despite the initial issue and the less accommodating behavior of other staff members, Elias ensured that we felt valued and respected as customers. His calm demeanor, kindness, and commitment to excellent service reflect the highest standards of professionalism. Elias A deserves full credit for restoring our confidence in this location. Five Guys is fortunate to have a manager who exemplifies such dedication to customer satisfaction. Thank you, Elias, for your exemplary service!”