Dunkin'
$ • Coffee Shops, Donuts
Hours:
11 Pierce St, West Springfield
(413) 739-8577
About Dunkin' Donuts
Customers' Favorites
Dunkin' Donuts Reviews
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I was going to post about the rudeness of the staff I dealt with, but it seems everyone else beat me to it. The cashier walked away from the register before my receipt even printed.
they are so slow here. it should not take at least 10 minutes per car in drive through. there needs to be some serious retraining. we absolutly would have left but there's no way to exit (snow storm cleanup was finished yesterday) and after waiting 45 minutes to even get to the order speaker im not just going to leave. ordered coffee. medium hot peppermint mocha with one cream. had to repeat size twice. flavor three times and 1 cream twice. get to the window. pay. another 10...read full review
The employees that work at this Dunkin’ Donuts are extremely rude. I live close so I go there frequently and they are awful. One time the employee told me it was MY fault she made a mistake on my order. Another time they were out of the donut I had ordered On The Go, so when I asked what donuts they did have her response was “we have like 25 kinds, I’m not listing them”
This location needs a complete staff revamp. Whether they need more customer service training or...read full review
Ratings
Menu
Hours
| Monday | 5AM - 9PM |
| Tuesday | 5AM - 9PM |
| Wednesday | 5AM - 9PM |
| Thursday | 5AM - 9PM |
| Friday | 5AM - 9PM |
| Saturday | 5AM - 9PM |
| Sunday | 5AM - 9PM |
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Dunkin' is known for its friendly employees, with one staff member standing out for her exceptional politeness and respect. The food is delicious, and the atmosphere is welcoming. While parking can be a challenge due to a small entrance, the spacious lot is a plus. Service can be slow at times, but the drive-through experience can be enjoyable.