Chipotle Mexican Grill in Hagerstown

“I’m going to start by admitting I go to Chipotle way too often. 😂 But back in the fall of 2025 my daughter and I were diagnosed with Celiac disease. I continued coming here and would share that with the employees and ask for certain accommodations. They have always done a fantastic job of doing what I asked and making this one of my “safe” food places. (I don’t have many.)Although they’ve always done a great job, I still hate feeling like an inconvenience and holding everyone up while I explain everything. Yesterday, I came in to get dinner, and I said, “I have Celiac disease,” and the woman immediately knew what needed to happen. What a sense of relief. I have never had that happen before. I thought maybe she was just familiar with the disease, but I came in today to get lunch for my daughter, and I said it to another employee. He immediately started doing all the protocols that I used to have to explain each time. I can’t explain how incredible it made me feel to not have to explain it all and receive safe food. I don’t know if it’s because of how often we came in the last 6 months sharing the name of our disability and needed accommodations, or if there was just updated training, but I will continue to share how amazing the workers are here regarding food safety and disabilities.“

“As someone with Celiac disease, it’s difficult to try new restaurants. I routinely go to the Chipotle by my house but decided to give this one a chance since I was in the area. The employee I encountered first, along with everyone else, was knowledgeable and so kind about what I needed to eat safely. As soon as I said “celiac,” he immediately started changing his gloves and knew what I needed. The rest of the employees didn’t rush me/us or make it seem like I was an inconvenience even though I went at a busy time.

Food was delicious and service was great! I feel confident about coming back and getting “safe” food that I can enjoy!“