Chipotle Mexican Grill in Hagerstown

“I’m going to start by admitting I go to Chipotle way too often. 😂 But back in the fall of 2025 my daughter and I were diagnosed with Celiac disease. I continued coming here and would share that with the employees and ask for certain accommodations. They have always done a fantastic job of doing what I asked and making this one of my “safe” food places. (I don’t have many.)Although they’ve always done a great job, I still hate feeling like an inconvenience and holding everyone up while I explain everything. Yesterday, I came in to get dinner, and I said, “I have Celiac disease,” and the woman immediately knew what needed to happen. What a sense of relief. I have never had that happen before. I thought maybe she was just familiar with the disease, but I came in today to get lunch for my daughter, and I said it to another employee. He immediately started doing all the protocols that I used to have to explain each time. I can’t explain how incredible it made me feel to not have to explain it all and receive safe food. I don’t know if it’s because of how often we came in the last 6 months sharing the name of our disability and needed accommodations, or if there was just updated training, but I will continue to share how amazing the workers are here regarding food safety and disabilities.“

“I travel to Hagerstown for work and I go to this chipotle at least twice a week. The team is amazing and friendly. So I won’t get a low star review. BUT ABOUT A MONTH AGO……a new woman showed up. She has two braided pigtails, Hispanic woman. I’ve seen her be impatient and rude with several customers. One time she was making a bowl for a man and right in the middle of making it she stopped and danced for about 5 seconds. I don’t know if she was trying to show off to the man or what. She’s disruptive to the line when making food, always yelling out and overstepping the next worker in the food line. You can see on all the workers faces that’s she’s a big problem. Do yourselves a favor and get rid of this lady. Many of us need to get to work and when she’s working the line, its always longer. She’s got to go.“