Ice Cream Shops near Lusby

“** Online orders beware** First time ordering from any Baskin Robbins and it will surely be the last. I placed an order through the baskin Robbins website in the morning to pick- up later that evening. I got the confirmation email and my card was charged. I was actually not able to pick the order up that day, but called the next morning to make sure it was ok that I picked up that after noon. At first I was told that they didn't have my order and that they didn't have a cake decorator there so they weren't sure what to do. They would get in touch with a manager and call me back. I did get a phone call back within about 5 minutes, and was told that my cake would be ready to go by 1230. I told them I wouldn't be able to pick up until 230, it was no problem, they would have it waiting for me. When I got there at 230, the staff was clueless, still had no idea of my order. I triple checked that I had the correct store, correct numbers. I asked to speak to the manager which took a pretty long time, especially having toddlers in the car. I eventually asked for a refund, only to be told that the website was a third party and that I would have to contact customer service to get a refund. I was contacted by the manager of the store who was nice and apologetic but told me that he usually tells everyone to order at the actual store. He did also offer to have me come back in to pick up a different flavor of the cookie/ cake treat... at that point, I honestly didn't want anything from Baskin Robbins. I have ordered from many places online and have never had this issue, nor should it be our responsibility to just know that the website doesn't communicate with the stores. Still hoping that I will get the refund for the cake that I paid for and didn't receive. UPDATE...... I swear, I have never encountered worse customer service. So I contacted BR customer service on Friday and was told I would be getting a phone call back within 24-48 hours and could expect a refund within 5-7 days. Fast forward to today, I called customer service because I haven't heard a word and of course, no refund. Customer service now tells me that they don't have access to the stores system and that they wouldn't be able to give me a refund. So not only did we not get what we paid for, now we are being given the run around by both the manager and customer service.“

“The place smell so Amazingggg. The Staffs are very friendly. I like how you can see where they are baking the cookie. I think the price is great too. Plus the cookies are hugeeeee.sorry I started eating it as soon as I got in the car. Oh they even have ice cream too.“

“Everything here is delicious, and the portion sizes are large. The only negative is that their smoothie/shake machine was down when we went.

Definitely recommend Brrrrr out of all of the other ice cream spots in Solomons.

My favorite is the Acai bowl (without honey because Im a diabetic). It's huge! Lasts me a day or two. We could smell the crepes while they were being made, and oh my, they smelled so good!“

“Abbey went above and beyond to meet my service needs as I was really thirsty and she went to the back to sell me a Powerade even though that part of the shop was closed. Excellent service !“

“My dog SKYE loves the pup cup“

“friendly people & great custard“

“Great customer service, great frozen custard, a drive thru, open all year round and coffee!! You cant beat that !! I highly recommend if you are in California MD!!“

“I walked up and got my food and the man behind the register started screaming at me to place my desert on the scale. He weighed my food and gave me a dirty look when it was over 43 oz. He told me that I had to wipe off the food dripping on the scale and clean up after myself. I will NOT be coming back as the staff is totally untrained and uncontrolled.“

“13Mar.2024 Quick stop in at the drive-thru. I was passing through St. Mary’s heading back home. Service was friendly and quick. The hot food was hot and cold desserts were cold and everything was fresh. Thank you for a great 1st time visit.“

“I had a last minute request for a photo cake and the owner was very gracious and happy to help! I appreciate his willingness to go the extra mile for me when I had not planned in advance. I've been a fan of their ice cream creations for years and now I consider myself a super fan!“