Jimmy John's
$ • Sandwich Shops, Fast FoodAbout Jimmy John's
Customers' Favorites
The J J Gargantuan
Jimmy John's Reviews
129 ratings
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Ordered a Gargantuan sub with bacon and received just bacon, lettuce and cucumbers on the sandwich. Called location to straighten out situation, fully expecting poor customer service, which is the norm these days. I was shocked at how quickly and thoroughly the situation was resolved. I don't know if it was the manager or the owner, but within 10 minutes I had not only the missing proteins from first sandwich, but a complete second sandwich, chips and two cookies free of charge!...read full review
I was just picking up an ubereats delivery here but they only had one staff member running the whole store today, I would rate corporate 0/5 but the employees here 10/10
Clean and friendly staff.
Hours
| Monday | 10AM - 10PM |
| Tuesday | 10AM - 10PM |
| Wednesday | 10AM - 10PM |
| Thursday | 10AM - 10PM |
| Friday | 10AM - 10PM |
| Saturday | 10AM - 10PM |
| Sunday | 10AM - 10PM |
Jimmy John's in Baltimore stands out for its friendly and helpful staff, who often go above and beyond to assist customers. Customers appreciate the quick and accurate service, especially when ordering in person or for delivery, even during busy times. The employees are consistently friendly and confirm orders well, making the experience pleasant. However, the store has some unusual practices, such as keeping all napkins behind the counter, requiring customers to reach over to grab them, which many find bizarre. Service can sometimes be dismal, with issues like having to bus your own table, returning sandwiches to be sliced in half, or unwrapped sandwiches with small pieces of lettuce. The restroom is often locked, preventing handwashing after messy sandwiches. Despite these service concerns, the food quality remains good, and many customers consider this location the best Jimmy John’s in Baltimore. Overall, the staff’s friendliness and the quality of the sandwiches make it a popular choice.