3.7
Good
317 Reviews
6677 North Wayne Road, Westland · 5.19 miles
Customers’ favorites
- Cheese Curd Burger and Fries
- Chicken Sandwich and Fries
- Honey Barbeque Chicken
- Boneless & Trad Wings
“This is by far the best customer service I have experienced within the last decade, especially at a chain restaurant. This is store #3110 off Wayne Rd in Westland, MI. I must shoutout Nicole, Dakota, and Megan. When I say the best customer service, I mean it!! We placed the order on the app but the app doesn’t allow me to inform of an allergy. I tried calling a couple of times but the phone lines were so busy I couldn’t reach anyone! To be frank, a normal me can get fairly annoyed, a hangry me can get FIERY - and I was hangry at this point! I drove up to the store since I couldn’t reach anyone. I have a tomato allergy, not a common allergy, and not one people really know the extent of. Most of BWW sauces contain tomatoes, hence the importance of informing you all so you can be safe for me. When I got there, it was PACKED!! No parking type of busy! I go in and see these lovely workers and instantly can feel some calm brush over me before we even talk. Like I said, I can get fiery but I recognize they’re busy and the phones were likely busy. These three lovely workers pull out all of the stops to ensure I am safe!! They were so kind and calming that I seriously was chatting like we were besties. They deflated my frustration so quickly and instantly validated how scary it can be to eat with an allergy and how frustrating it can be when you can’t make contact! By the time my food was ready, I knew it was safe. Bagged separately, sides were cooked safely, side dips were separate from my partner’s food (which had tomato). We forgot our drinks, they called before we had even left the strip. Nicole, Dakota, Megan - THANK YOU! It has been truly a decade, if not more, since I have had such upstanding and truly empathetic and human customer care. They were apologetic and they hadn’t even done anything wrong, just felt bad the phones were so busy and I had no where to write it in! I would be friends with them if I could!! Wings can be hard and it’s always a toss up what’s safe but now? BWW ONLY!! Nicole, Dakota, and Megan deserve a raise, a medal, and so much recognition. This is how I should feel getting my food. This is how safe I should feel every time. After a long day and a long week, those three brought me so much peace and joy (and food!!) that just wow I cannot get over it! Thank you, Nicole. Thank you, Dakota. Thank you, Megan. You are the reason we keep coming back. Thank you for setting the bar. I cannot tell you how much that experience meant to me, Thank you!!”