Arby's in Grand Rapids

“Jay was beyond amazing today 1/25. She not only didn’t judge that I was trying to figure out how I could afford my meal with the budget, but she went above and beyond with making my daughter feel special. Thank you and we will be back to this location just because of her!“

“The last time I had been to Arby's they had their 5 for 5 deal. So it's been awhile. However I went there recently with a friend who loves their jamocha shakes which are delicious and out of curiosity I got a roast beef sandwich and brought back a lot of memories of me in the 90s chowing down on five roast beef sandwiches for five bucks!

The staff is always polite and friendly. They're quick to get your food and it's always presentable. I've only been on the inside once but it seemed kind of cold and sterile not really a warm welcoming environment.“

“I've had the same person at the window the past two times and she's phenomenal. Food is great. Just got home and realized they forgot half my order :( I'll be the annoying person checking my bag before I pull off from now on I guess lol“

“This location usually forgets stuff like my sauce for example, but recently when I’ve been going it’s been better. The teal haired girl is really polite and I think she was the one putting the sauce in my bag, best service I’ve got from this location in a while. Although, the food isn’t that great since they started changing the recipes, at least the service is still good. Really upset about the chicken tenders :(“

“This place was extremely short staffed, as in 1 person in the back and one working drive thru and counter. But that's not complaining, that's a compliment! They really were working hard and did a wonderful job for how busy it was. I truly applaud the 2 of them. 👏
Good job ya'll! Hope your manager acknowledges your exemplary work, going above and beyond for this store.
The only ding was my fries were grossly undercooked but I understand trying to get sooo much out, quickly. Again, good job ya'll.“