Arby's in Kentwood

“I've had the same person at the window the past two times and she's phenomenal. Food is great. Just got home and realized they forgot half my order :( I'll be the annoying person checking my bag before I pull off from now on I guess lol“

“⭐️⭐️⭐️⭐️⭐️
Rita deserves all the recognition!
I had the pleasure of being helped by Rita at the front register, and her customer service was absolutely amazing. She went above and beyond in a way that truly made my day. You don’t meet people like her often — she’s genuine, patient, kind, and clearly cares about others. The world needs more people like Rita, and this business is lucky to have her. She reminded me that humanity and kindness still exist. 💜 You truly never know what somebody’s going through the answers be kind and she surpassed that!“

“I did not expect to leave a 5-Star review at this Arby’s location at all today, but i feel too strongly about my experience not to. I’ve had poor experiences here in years past, however today, my family and I decided to give it another try. When I walked in, a friend in the area called me and said he has spun out in the snow and needed help. I didn’t have a shovel or anything in my car, so I asked if they had one I could borrow from the restaurant, and they were completely understanding and let me use the shovel. I was able to go rescue him and he was extremely grateful. I went back to Arby’s to return the shovel and they were all extremely friendly. We then ordered our food and got wonderful and lightning fast service. The food was incredible, on top of everything else. This location has 100% redeemed itself and has a very special place in my heart after being responsible for saving someone during a blizzard. I would leave so many more stars if possible.“