“It's small but you know it actually was pretty decent. The pizza was made excellent and the customer service was really friendly. But if I'm in Grand Rapids and I'm going to get Pizza Hut I'd rather come here. Will definitely make a return visit.“
“Excellent service and the seating area was wonderful. We ordered a large pan pizza, breadsticks, and mozzarella sticks and finished off with a dessert. While the food did take some time to come, the quality of the pizza was very good. The dining area was very clean and pleasant. It was really nice to have TV monitors and a sit-down environment; it's like the pizza huts of the 90s. I also appreciated the surrounding college sports memorabilia!“
“First time ordering. The wings and pizza we amazing, fresh and hot. The delivery was fast before time given and the driver was really sweet, great smile and personable. I absolutely appreciate great customer service. He made the experience. Thanks This will be a regular spot. My grandkids was very happy his wings and keeps asking for more..“
“Figured I would leave a good review seeing as the overall rating isn’t that good. However, in my experience this place has been really good. They fixed their mistake when I order a few weeks ago. I will say that it seems they are low staffed and the workers as present don’t get paid enough and are working to extensive day in and day out to keep up with demand of a high quality product. I do not believe it is the employees fault for some of the negative reviews on here. They need help in the kitchen. They do the best they can given the circumstances and go above and beyond.“
“Took me almost an hour to order online due to their app being so slow, then put in my order for a free pizza via my hut rewards and the app never took it. I complained to the general mgr who said the hut rewards are a different entity than the restaurant, that I would have to call the 1-844 number, which I did, and they were closed...This is how places lose customers because they won't take care of their Indiscretions or put it on someone else and won't take care of the customer... Very poor service on Pizza Huts part... Don't think I will be going there again and will try someplace else to go...“
“After a small mixup on an order, the manager not only refunded me, but we were given a free pizza and breadsticks with a personalized letter. Outstanding customer service, and the food was excellent! We'll definitely be back to order again.“