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“Upper management needs to schedule more staff. With only 2 customers in front of me, I waited inside for an extremely long time before ordering. They have 1 person working the inside while 5 people are working the drive thru. Smarter people need to run this business!! The young man working the front was wonderful! Working hard and delivering excellent customer service. Management: please support your staff and business with proper staffing!“
“Wow, some of the best customer service I've ever experienced in my life. I rarely go to Tim Hortons because there aren't any near me, but my girlfriend and I decided to grab some panini sandwiches from here while passing through Michigan late at night. Randy was working there and he did such a good job on the food and even shared a laugh with me in the drive-thru over a joke I made. His positive demeanor makes me want to come to this location again. Bravo, Randy.“
“Let me start this off write (right). First of all I love me some Timothy but I never like his hashbrowns like ever. Today I gave them a try at the TA in Monroe and baybay let me tell you..... Mr. Horton did not disappoint. My hashbrown was crunchy, warm, and delicioso. no cap. hard stop. i was surprised in a good way. I would. the staff were smiling, and fast. I really enjoyed my experiance and will be back soon. I would recommend you stop here and tell them Baldie Lox sent you.“